Onsite QA Analyst: CSAT & Calibration Champion

A global digital business services provider is seeking a Quality Assurance Analyst in Brownsville, TX. This role involves monitoring agent transactions to ensure quality service and performing observations on agent calls. Candidates must have at least 6 months of call center experience and strong analytical, leadership, and communication skills. A Bachelor's degree or equivalent experience is preferred. The position is 100% onsite and offers comprehensive benefits including paid training and paid time off.
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