Underwriting Risk Manager

Introduction

At Pronto Insurance, we’re creating access, trust, and opportunity in the communities we serve. With deep roots in South Texas and a fast-growing presence across California and Florida, we bring local knowledge and genuine care to every interaction; making insurance simpler, more affordable, and more accessible for all. You’ll join a team that believes in doing the right thing, seizing opportunities, and showing up for one another.

Whether you’re supporting customers in our retail locations or working behind the scenes, we’re proud to be a place where ambition meets support. Here, diverse perspectives are valued. If you’re ready to make a difference and grow with a team that’s redefining what’s possible in insurance, we’d love to hear from you.

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and California. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.

• Employment Status:
  Permanent / Full Time
• Job Location:
  
  Brownsville
• Reports to:
  
  Vice President of Underwriting and Product

The Underwriting Manager is responsible for balancing company risk by ensuring accurate premium collection, adherence to underwriting guidelines, and regulatory compliance. This role drives strategic improvements in underwriting practices, technology integration, and team performance to achieve profitability and customer satisfaction.

• Develop, enhance, and measure underwriting practices based on company objectives and market conditions.
• Lead updates to underwriting guidelines in response to audits, compliance/legal input, claims data, sales feedback, and industry trends.
• Submit filings to the Texas Department of Insurance (TDI) and manage timely responses to objections.
• Ensure consistent execution of underwriting rules for risk exposure, application, renewal, acceptance, modification, and denial of coverage.
• Oversee underwriting audits and serve as the primary contact for internal/external audits and system implementations.

• Review and implement technology solutions to automate and improve underwriting processes.
• Collaborate with vendors to integrate third‑party data while controlling costs.
• Open and manage IT tickets for system inaccuracies; conduct cost‑benefit analysis for system changes.
• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.

• Coordinate data analytics projects, including queries, analysis, and actionable recommendations.
• Monitor KPIs and report on underwriting performance, risk indicators, and compliance metrics.
• Provide risk‑related insights to other departments and support carrier/reinsurer relationships for Texas programs.

• Lead, train, and mentor the underwriting team to ensure integrity and quality in all processes.
• Maintain departmental focus on achieving underwriting objectives and meeting company goals.
• Foster a culture of accountability, innovation, and continuous improvement.

• Coordinate responses to underwriting complaints (insureds, TDI, BBB) and implement corrective actions.
• Communicate underwriting bulletins and system updates to ensure proper agent training and compliance.
• Ensure adherence to corporate guidelines and regulatory requirements.

• Education: Bachelor’s degree required;
  Master’s preferred.
• Experience: Proven management experience in underwriting with a focus on leadership, goal setting, and process improvement.
• Technical
  
  Skills:
  
  Proficiency in Excel; working knowledge of Tableau, Power BI and SQL (beginner to intermediate).
• Leadership
  
  Skills:
  
  Ability to lead change, build commitment, and drive results in a high‑pressure environment.
• Communication: Strong written and verbal…