Field Service Technician - Industrial Equipment

Field Service Technician 1 - Texas First Energy Solutions

Department: Texas First Rentals (TFR)

Employment Type: Full Time

Location: TFR Brownsville Energy Solutions

Reporting To: Thomas Ramirez

The Field Service Technician I provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various Air, Power & Temperature Equipment.

The incumbent in this position is expected to model the following practices on a daily basis:

#HOLTSM

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Diagnose and repair generators, air compressors, HVAC/temperature control units, and power equipment
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs minor repairs and minimal troubleshooting offsite with minimal supervision
• Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Removes and install parts, disassembles and assembles basic components
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

• Knowledge of safe work procedures and practices
• Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
• Exceptional skills in customer service
• Basic diagnostic and trouble-shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp,…