Front of House Assistant

thl UK & Ireland Ltd are the largest self-drive motorhome hire company in the UK with a reputation for delivering top quality vehicles for hire and sale.

We are seeking a dedicated and enthusiastic Front of House Assistants to join our team. This role is pivotal in ensuring a welcoming and efficient environment for our guests. The ideal candidate will possess excellent interpersonal skills and a passion for customer service, contributing to an exceptional experience for all visitors.

• Contact guests by phone/email to build rapport, notify them of any outstanding requirements and schedule vehicle collection times.
• Carry out licence and passport checks. Where necessary, liaise with the Insurance company to ensure guests are qualified to drive.
• Conduct final checks on vehicles to ensure they are ready for hire.
• Meet & greet guests. Build rapport to confidently advise on and sell Liability Reduction options, as well as our shop items. Process payments and Rental Agreements.
• Demonstrate the Motorhome functions and be on hand to answer any questions our guests might have.
• Inspect the vehicle on return from hire, be prepared to deal with accident and damage scenarios.
• Resolve customer issues directly with limited requirement for escalation.
• Collect client feedback.
• General reception duties.

• Possess excellent customer service skills.
• Be friendly and engaging.
• Be confident in conflict resolution.
• Have good knowledge of I.T & Microsoft packages.
• Be resilient and flexible in a fast paced and demanding environment.
• Have a good eye for detail.
• Full UK driver’s license with 2 years driving experience.
• Foreign language skills would be a bonus.

This position offers an exciting opportunity for individuals looking to develop their career in hospitality while providing outstanding service to our guests.

This role is full time (5 days/ 40 hours per week, Monday to Saturday), fixed term to the 31st October 2026.