Service Booking Agent
Job in
Broxburn, West Lothian, EH42, Scotland, UK
Listed on 2026-10-03
Listing for:
Securitas UK
Full Time
position Listed on 2026-10-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
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- Handle Service Calls:
Manage incoming and outbound service calls to assist with service appointments, follow-ups on maintenance, and warranty events. - Customer & Vehicle Data Entry:
Accurately input customer and vehicle details into the Dealer Management System (DMS), ensuring GDPR compliance. - Provide Estimates & Set Expectations:
Offer accurate estimates for servicing and repairs, clearly communicating costs and timelines to customers. - Promote Supplementary Products:
Recommend and discuss the purchase of service plans, warranty products, and genuine parts, emphasising their benefits. - Improve Customer Retention & Team
Collaboration:
Foster customer loyalty through service offerings, contribute to team improvement, and share best practices.
#EWMG2
To be considered for this position, you must have the right to work in the UK.
Service Booking Agent
Customer Contact Centre
Salary up to £26,500. OTE up to £29,000
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