Receptionist HCC

Job Purpose

The duties and responsibilities include performing the day‑to‑day administrative secretarial and receptionist functions of the facility in accordance with current established procedures, and as directed by the Office Supervisor.

• Answers incoming telephone calls and directs to the appropriate person or department.
• Maintains confidentiality of all pertinent personnel information in accordance with the Privacy Act and established personnel policies governing the release of information.
• Types documents, reports, letters, etc. at least 50 words per minute with high accuracy.
• Remains at repetitive tasks for long periods of time while completing paperwork, etc.
• Recognizes, responds to and/or reports resident emergency situations immediately.
• Maintains strict confidentiality on all facility data.
• Communicates with and supports residents, families, visitors, etc.
• Maintains privacy of records, conditions and other information relating to residents, employees and facility.
• Performs assigned tasks in accordance with policies and procedures, and as instructed by the Administrator.
• Notifies supervisor of pending absence or tardiness within the time frame described in personnel handbook.
• Prepares and mails statements in accordance with established billing procedures.
• Assists in preparing time cards and distributing payroll checks.
• Maintains current file and listing of residents, emergency phone numbers of on‑call personnel, key personnel, etc.
• Greets visitors, guests, residents, sales people and others, and monitors or reports suspicious persons or situations to the Administrator.
• Receives, sorts, and distributes mail as directed.
• Refers difficult and conflicting interactions or situations to Administrator or appropriate department head.
• Conducts annual salary and wage surveys and reports findings to the Administrator.
• Assists in reporting complaints and grievances from residents, families, visitors and partners.
• Assists with completing forms, reports, etc., that are not considered as essential functions.
• Assists with supply inventory.

• High school diploma or equivalent.
• At least six (6) months experience in payroll, insurance and/or clerical position.
• Preferred:
  Two (2) years of experience in a payroll, insurance and/or clerical position.
• Courses in payroll, bookkeeping, office procedures, and other related subjects.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.