Scheduler-Admin Assistant

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2 days ago Requisition

Salary Range: $14.00 To $17.00 Annually

The Scheduler / Administrative Assistant plays a vital role in ensuring the smooth daily operation of First Light Home Care. This position is responsible for coordinating caregiver schedules, maintaining appropriate staffing coverage for client care, providing exceptional customer service to clients and caregivers, and supporting general office operations.

The ideal candidate is highly organized, detail-oriented, able to multitask in a fast-paced environment, and committed to providing compassionate service while maintaining confidentiality and professionalism.

Responsibilities include, but are not limited to:

Understand and follow all First Light Home Care policies, procedures, and standards.

Coordinate caregiver schedules based on client care plans, caregiver availability, skills, and location.

Maintain appropriate staffing levels to ensure all client visits are covered.

Monitor schedules daily and proactively resolve scheduling conflicts, call-outs, and emergencies.

Contact caregivers and clients regarding schedule changes, updates, and service needs.

Answer incoming telephone calls professionally and route calls to the appropriate team members.

Greet visitors and applicants while providing excellent customer service.

Process client referrals, admissions, and scheduling requests.

Enter and maintain accurate client and employee information within the scheduling system.

Maintain employee records including TB expiration dates, certifications, assessments, and compliance reminders.

Maintain client records including admissions, hospitalizations, discharges, and service updates.

Generate and maintain scheduling reports, staffing reports, call logs, retention reports, and other operational reports.

Perform general administrative duties including filing, scanning, copying, shredding, mail distribution, data entry, and document preparation.

Provide reception coverage as needed.

Stay current with scheduling software and other office technology.

Participate in continuous quality improvement initiatives.

Maintain confidentiality of all client and employee information in accordance with HIPAA regulations.

Participate in an after-hours on-call rotation to assist with scheduling emergencies, urgent staffing needs, and new client referrals.

Occasionally provide caregiver coverage when operational needs require.

Perform other duties as assigned.

To perform this position successfully, an individual must be able to perform each essential function satisfactorily.

High School Diploma or GED required.

One (1) to two (2) years of scheduling, administrative, customer service, healthcare, or office experience preferred.

Home care, healthcare, or medical office experience strongly preferred.

Experience using scheduling software is preferred.

Proficiency with Microsoft Office (Word, Excel, Outlook) and/or Google Workspace.

Working knowledge of basic medical terminology preferred.

Excellent verbal and written communication skills.

Strong organizational and time management abilities.

Ability to prioritize multiple tasks in a fast-paced environment.

Excellent problem-solving and critical-thinking skills.

Strong attention to detail and accuracy.

Ability to maintain confidentiality.

Ability to work independently and collaboratively within a team.

Dependable with excellent attendance.

Valid driver's license.

Reliable transportation.

Reasonable accommodations may be…