Clerk

The Clerk I provides administrative, clerical, and customer service support to Behavioral Health and Intellectual and Developmental Disabilities (IDD) programs. Responsibilities include maintaining records, entering data, processing program-related documentation, and assisting consumers, staff, and visitors. This position serves as an administrative resource to assigned departments while ensuring efficient office operations and excellent customer service.

Essential Functions:

Assists individuals experiencing a behavioral health crisis and promptly notifies clinical staff when support is needed.

Greets visitors, consumers, family members, and staff; determines the purpose of visits and directs individuals appropriately.

Performs data entry and maintains records in accordance with agency policies and procedures.

Performs clerical duties including copying, scanning, filing, record maintenance, and document distribution.

Completes forms and documentation in accordance with organizational procedures.

Answers telephones, responds to inquiries, takes messages, and transfers calls appropriately.

Maintains confidentiality of consumer, personnel, and organizational information.

Performs responsibilities with minimal supervision.

Teamwork and Cooperation Cooperates with others to accomplish shared goals and objectives.

Works collaboratively across departments and programs.

Treats others with dignity, respect, and professionalism.

Maintains a positive and customer-focused work environment.

Supports the mission, vision, and goals of the organization.

Required Knowledge &

Skills:

Ability to remain calm, communicate effectively, and use de-escalation skills when interacting with individuals who may be experiencing a behavioral health crisis.

Knowledge of general office procedures including typing, filing, records management, and customer service.

Knowledge of agency and departmental policies and procedures.

Knowledge of Microsoft Office applications and related office software.

Knowledge of the Georgia Open Records Act.

Knowledge of agency confidentiality requirements.

Knowledge of agency-specific forms, software, and operational procedures.

Knowledge of scheduling systems and office workflow processes.

Ability to communicate effectively both verbally and in writing.

Ability to answer telephones, direct calls, and take accurate messages.

Ability to assist staff, consumers, and visitors professionally.

Ability to sort, route, and process incoming and outgoing correspondence.

Ability to identify customer needs and respond appropriately.

Ability to make sound decisions regarding daily work assignments.

Ability to greet the public and maintain positive working relationships.

Ability to work independently with minimal supervision.

Ability to prioritize duties and meet established deadlines.

Ability to maintain organized filing systems and records.

Ability to interpret policies and procedures.

Ability to compose concise and professional correspondence.

Ability to organize information into reports and summaries.

Ability to review documents and reports for accuracy.

Ability to prepare agency-specific forms and reports.

Ability to type efficiently and accurately.

Ability to maintain records and documentation.

Ability to utilize scheduling software and office technology.

Ability to implement process improvements as directed.

Ability to troubleshoot routine office equipment issues.

Ability to remain current regarding departmental policies and procedures.

Primary Responsibilities, but not limited to:

Provides clerical and administrative support for Behavioral Health and IDD programs.

Processes documentation, reports, and correspondence.

Maintains records, files, and databases.

Provides customer service assistance to visitors, consumers, and staff.

Competenci…