Concierge

Job Title

Concierge - Cloister Guest Services (Full-Time) – Starting at $17.00/hr

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART;
Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Process reports for such things as work orders, incidents and concerns.
• You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• You will assist other departments with administrative functions.
• Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co‑workers.

• Three (3) months of related experience is preferred.
• You need to be able to communicate clearly and effectively in English.
• You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
• You are compassionate, professional, kind, engaging, empathetic and helpful.
• You have the ability to work as a part of a team and handle multiple tasks efficiently.
• You possess the ability to make independent decisions when circumstances warrant such action.
• You can maintain a positive and friendly demeanor toward the residents and your co‑workers.

• Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short‑term disability, long‑term disability, and paid time off.
• All Senior Lifestyle positions are eligible to use Daily Pay, an application that allows you to access your earned but unpaid wages before your next payday.
• Senior Lifestyle requires that all employees provide proof of COVID‑19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

• Entry level

• Full‑time

• Customer Service

• Hospitals and Health Care