Configuration Manager - DHS Federal Law Enforcement Training Center; FLETC

Configuration Manager – DHS Federal Law Enforcement Training Center (FLETC)

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Job Title: After Action Review (AAR) Administrator

Government Agency: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)

Position Information: Full‑Time Position

Location: FLETC Headquarters – Glynco, GA; or other FLETC Training Delivery Points (TDPs) in Artesia, NM;
Charleston, SC; or Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal.

Position Timing: Contingent on Contract Award

Company Overview: ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC’s mission is to apply earned expertise in Dev Sec Ops , Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

The Federal Law Enforcement Training Centers (FLETC), part of the Department of Homeland Security (DHS), is responsible for training and supporting the training of federal, state, local, and tribal law enforcement officers—as well as international partners—who enforce laws, treaties, and regulations in the United States and abroad. Headquartered in Glynco, Georgia, with training delivery points in Artesia, New Mexico;
Charleston, South Carolina; and Cheltenham, Maryland, FLETC’s mission depends on secure, stable, and modern IT infrastructure. This program provides Information Technology Delivery and Operations Support Services (DOSS) to maintain reliable, efficient IT operations across the FLETC enterprise.

The Configuration Manager is responsible for developing, implementing, and maintaining configuration management (CM) processes across the FLETC IT environment. This role establishes configuration baselines, oversees change control activities, ensures accuracy of system documentation, manages configuration items (CIs), and coordinates with technical teams to maintain system integrity across multiple sites. The position requires strong organizational skills, attention to detail, and experience supporting IT systems within structured, security-sensitive environments.

• Develop, maintain and enforce configuration management policies, procedures, and standards.
• Establish and maintain configuration baselines for systems, applications, hardware, and documentation.
• Identify, document, and track configuration items across the enterprise and ensure version accuracy.
• Oversee and manage change control processes, including impact assessments, approval coordination, version control, and verification after changes.
• Maintain CM documentation including:
• Configuration Management Plans (CMPs)
• CI inventories and baselines
• Change request records
• Configuration status accounting documentation
• Conduct routine CM audits to verify configuration integrity and compliance with DHS/FLETC requirements.
• Collaborate with engineers, system administrators, cybersecurity personnel, and other technical teams to document system changes, updates, and configuration impacts.
• Monitor adherence to configuration governance and ensure traceability of system modifications.
• Support system lifecycle management activities such as deployments, upgrades, transitions, and decommissions.
• Maintain configuration repositories, diagrams, records, and related documentation.
• Prepare reports, dashboards, and configuration status updates for program leadership and stakeholders.
• Provide training and guidance to staff on CM processes and tools.

• Ability to obtain and maintain a DHS Public Trust or higher clearance level (as required by position/contract).
• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or related discipline; or equivalent experience.
• Minimum 5–10 years of experience in…