Senior Systems Engineer; Team Lead - DHS Federal Law Enforcement Training Center; FLETC

Senior Systems Engineer (Team Lead)

GOVERNMENT AGENCY: Department of Homeland Security (DHS), Federal Law Enforcement Training Center (FLETC)

POSITION INFORMATION: Full-Time Position

LOCATION: FLETC Headquarters – Glynco, GA; or other FLETC training delivery points in Artesia, NM;
Charleston, SC;
Cheltenham, MD (including the Washington, DC Office). Some services may be performed remotely. The place of performance will be dependent on the awarded proposal.

POSITION TIMING: Contingent on Contract Award

ITC Federal, LLC (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC’s mission is to apply earned expertise in Dev Sec Ops , Cloud Computing, Federal Financial Systems, App Development, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits along with a challenging and rewarding professional work environment.

The Federal Law Enforcement Training Centers (FLETC), a component of DHS, trains and supports federal, state, local, tribal, and international law‑enforcement partners who enforce laws, treaties, and regulations in the United States and abroad. Headquartered in Glynco, Georgia, with additional training delivery points in Artesia, New Mexico;
Charleston, South Carolina; and Cheltenham, Maryland, FLETC plays a critical role in developing the skills and readiness of the nation’s law‑enforcement community.

This program provides comprehensive Information Technology (IT) Delivery and Operations Support Services (DOSS) to sustain and advance FLETC’s mission. The Senior Systems Engineer – Team Lead will support FLETC’s enterprise IT systems to ensure reliable, secure, and high‑performance operations across all facilities.

• Prioritize system outages, projects, and maintenance tasks while providing hands‑on technical assistance and resolution support to ensure continuous system operations.
• Design, implement, and optimize operational server systems and prototypes based on engineering data, DHS standards, and government requirements.
• Apply advanced knowledge of system engineering principles, protocols, and architecture to evaluate and maintain peak system performance.
• Collaborate closely with Network Engineers, Systems Engineers, equipment vendors, and other IT personnel to identify, define, and resolve complex or trending issues.
• Maintain, troubleshoot, and repair enterprise systems infrastructure, ensuring compliance with FLETC and DHS policies.
• Communicate and coordinate with data center engineering teams to resolve technical issues across distributed data center environments.
• Lead systems documentation efforts, including configuration management, performance baselines, and change control compliance.
• Recommend and implement process improvements to increase efficiency, reliability, and system performance across the enterprise.

REQUIRED:

• Bachelor's degree in Business, Systems Management, Engineering, or a related technical field.
• Minimum of 5 years of experience in systems engineering or a related technical discipline.
• Strong technical knowledge of enterprise server systems, virtualization, and system administration best practices.
• Proven ability to lead and collaborate effectively in a team environment.
• Professional, courteous, and effective communicator capable of interfacing with both technical and non‑technical stakeholders.
• Ability to obtain a USCIS Public Trust security clearance.

DESIRED:

• Experience with or certification in the implementation of Technology Business Management (TBM).
• ITIL certification or equivalent experience applying IT service management principles.
• Prior experience supporting federal or large‑scale enterprise environments.
• Demonstrated experience driving process improvement, system optimization, and service delivery excellence.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in a general office environment.

ITC Federal is an equal‑opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, pregnancy, or related medical condition, or on any other basis prohibited by law.