Supervisor Mission Operations

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Training Full Time Regular MANAGERS Brunswick, GA, US

Salary Range: $54,000.00 To $58,000.00 Annually

The Supervisor, Mission Operations leads the day‑to‑day operations and customer experience of the Savannah and Brunswick Opportunity Centers. The position directly supervises associates assigned to these physical locations, including Career & Resource Navigators, and is accountable for staffing, scheduling, coaching, performance management, partner coordination, and consistent site operations. Because location‑based CRNs may carry small Associate Success caseloads, this position reinforces the program standards and direction established by the Supervisor, Career & Resource Navigation while retaining direct responsibility for the performance of the associates who report to this role.

• Oversee daily operations of the Savannah and Brunswick Opportunity Centers, including service readiness, customer flow, partner access, space coordination, and a welcoming participant experience.
• Coordinate schedules, staffing coverage, and operational priorities across both locations.
• Partner with Facilities, Information Technology, Safety, and other internal departments to resolve site‑related needs.
• Maintain consistent operational procedures and support compliance with organizational requirements.

• Provide direct supervision, coaching, development, and performance management for assigned Opportunity Center staff.
• Manage attendance, scheduling, timekeeping, leave coordination, workplace expectations, and employee relations processes in partnership with Human Resources.
• Complete performance evaluations and address performance concerns for direct reports, incorporating program‑quality feedback from the Supervisor, Career & Resource Navigation when applicable.
• Reinforce training, documentation, service, and case‑management expectations established by functional program leaders.

• Ensure Savannah‑and Brunswick‑based CRNs implement Career & Resource Navigation and Associate Success standards consistently.
• Coordinate with the Supervisor, Career & Resource Navigation regarding program changes, caseload expectations, case reviews, documentation quality, and service outcomes.
• Support site‑based CRNs in balancing Opportunity Center responsibilities with small Associate Success caseloads.
• Escalate program barriers and competing priorities through the matrix supervision process.

• Support partners delivering services within the Opportunity Centers and coordinate access, schedules, and day‑to‑day operating needs.
• Monitor customer‑service quality and address escalated concerns related to the physical locations.
• Promote integrated access to Mission Services programs, community resources, training, and workforce‑development opportunities.
• Work in close partnership with the Mission Leadership Team to align Opportunity Center operations, Career & Resource Navigation, Associate Success, business and community engagement, and training services.
• Coordinate with the Manager of Mission Services, who leads Business and Community Engagement, to strengthen partner relationships, referral pathways, outreach, and access to community‑based services.
• Coordinate with the Supervisor of Training Services, who leads the Training Specialists, to align training delivery, participant preparation, staff learning needs, and program implementation.
• Share operational insights, service trends,…