Care Team Patient Services Representative - Per Diem

* Handles all PSR Desktop Management activities
* Schedules, reschedules and cancels patient appointments
* Provides phone support to internal and external customers within established quality metrics.
* Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.)
* Follows Standard Processes and Protocols related to clinical activities (med refills, order follow through/tracking lab reporting)
* Responsible for Lab results reporting as delegated
* Responds to patient requests via incoming phone call, portal  or written request
* With Clinical Support, tracks and follows up patient issues
* Issues pre-appointment lab and health maintenance reminders
* Manages Web portal  communications and patient related portal requests/questions
* Depending on practice organizational structure, may also handle referrals and serve as subject matter expert on referrals.
* Completes barcoding/faxing documents to athena (document management), ensuring timely and accurate document classification and filing of documents in patients health record.
* Participates in process improvement activities
* Conduct patient check-in and check-out activities as appropriate.
* Collects copays and outstanding balances
* Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
* Reviews missing slips and creates claims to ensure appropriate billing
* At some sites will document and refill medications following the guidance given by Patient Knowledge Coupler (PKC)
* HS Diploma or equivalent
* 3+ years experience working in an administrative and/or customer service oriented environment.
* Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred.
* Ability to function independently and professionally
* Knowledge of medical terminology preferred
* Basic knowledge of current healthcare benefits and managed care insurance plans, preferred
* Windows Based Computer skills: data entry and word processing ability
* Demonstrated telephone etiquette and positive interpersonal skills
* Ability to handle difficult conversations with patients and internal customers
* Ability to multitask among phone and face to face despite frequent interruptions
* Excellent organizational skills
* Ability to analyze and problem solve
* Detailed oriented and excellent follow through skills
* Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers
** Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact*
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