Support Technician

Join Sweetser as a Support Technician and make a difference in the lives of Maine children, adults, and families.

Brunswick 04011

13039

Provides technical support on computer devices including hardware, software and networks used throughout the Sweetser organization. This includes helpdesk assistance via phone, e‑mail and walk‑ins.

• Installs and performs major repairs to hardware, software, and peripheral equipment, following design or installation specifications; confers with Support Technician III on complex installations and/or issues. Contacts vendors for warranty support.
• Documents all support issues in Ticketing system. Escalates critical open issues to ensure that the delivery of care to Clients is not compromised.
• Establishes initial user profiles and logins, IP addresses and removes disabled user accounts.
• Creates/updates computer images for deployment.
• Provides computer/phone training on an ad‑hoc basis on such applications to current employees.
• Sets up and maintains Print Server appliances.
• Troubleshoots network connectivity issues.
• Creates patch cables.
• Patch equipment in network switches.
• Utilizes Network Monitoring software to identify and report network issues.
• Provides on‑site support and training for office changes/moves.

Associate’s degree in Computer Science or relevant field preferred.

Valid driver’s license.

• One (1) year as Support Tech I or equivalent experience required.
• Two (2) to three (3) years of experience implementing and/or supporting software applications and hardware; healthcare environment required.
• Installation and technical support experience with Microsoft Windows 2000 and Microsoft Office applications required.

• Excellent customer service skills.
• Strong ability to communicate effectively both orally and in writing with all levels of Sweetser, including communicating technical issues to non‑technical personnel (clinical and administrative staff).
• Strong ability to analyze and solve technical problems.
• Ability to manage and complete multiple tasks concurrently.
• Ability to read and understand technical documentation.
• Understanding of subnetting.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Mental Health Care