Support Technician

Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.

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Support Technician

Job Code:13039

Location:

Brunswick 04011 Department:

Other FT/PT Status:

Full Time

Summary:

Provides technical support on computer devices including hardware, software and networks used throughout the Sweetser organization. This includes helpdesk assistance via phone, e-mail and walk ins.

ESSENTIAL FUNCTIONS:

* Installs and performs major repairs to hardware, software, and peripheral equipment, following design or installation specifications; confers with Support Technician III on complex installations and/or issues. Contacts vendors for warranty support.

* Document all support issues in Ticketing system. Escalate critical open issues to ensure that the delivery of care to Clients is not compromised.

* Establish initial user profiles and logins, IP addresses and remove disabled user accounts.

* Create/Update computer Images for deployment.

* Provide computer/phone training on an ad-hoc basis on such applications to current employees.

* Setup/Maintain Print Server appliances.

* Troubleshoot network connectivity issues.

* Create patch cables.

* Patch equipment in network switches.

* Utilize Network Monitoring software to identify and report network issues.

* Provide on-site support and training for office changes/moves.

EDUCATION:

Associate's degree in Computer Science or relevant field preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid driver's license.

EXPERIENCE:

* One (1) year as Support Tech I or equivalent experience required.

* Two (2) to three (3) years of experience implementing and/or supporting software applications and hardware; healthcare environment required.

* Installation and technical support experience with Microsoft Windows 2000 and Microsoft Office applications required.

KNOWLEDGE AND

SKILLS:

* Excellent customer service skills.

* Strong ability to communicate effectively both orally and in writing with all levels of Sweetser; this includes communicating technical issues to non-technical personnel (clinical and administrative staff).

* Strong ability to analyze and solve technical problems.

* Ability to manage and complete multiple tasks concurrently.

* Ability to read and understand technical documentation.

* Understand subnetting.