Automotive Technician - Technician LEAD TECH​/MASTER TECH

Overview

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and every guest is important—every teammate is valued. Headquartered in Rochester, New York, Monro powers 16 highly respected tire and auto service brands across 32 states, supporting each company’s regional strength and community connections.

The hourly range for this role is $16-$22 per hour guaranteed minimum, and $26-$40 flat rate based on experience.

You must understand that you are coming on to help drive sales and guest count.

This Technician role is full-time or part-time and is an hourly position based on the needs of the business. The Technician is primarily responsible for conducting basic vehicle diagnostics and performing routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. The position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, and consistently meeting guest expectations for time commitments and quality.

• Perform basic vehicle diagnostics to properly identify required repairs.
• Consistently complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs; audit courtesy inspections performed by the General Service Technicians.
• Assist in inventory management, including pulling tires and parts, unloading and stocking inventory.
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Consistently perform service(s) in accordance with Monro’s safety standards, including but not limited to Monro’s Wheel Torque, Oil safety, and compliance procedures.
• Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes while maintaining all local traffic and safety laws.
• Understand and adhere to company policies and procedures, governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines, including but not limited to lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required.

• Capable of performing basic automotive maintenance, repair, and tire services.
• Ability to diagnose problems, identifying root cause and determining an appropriate repair solution.
• Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
• Strong customer service skills.
• Strong verbal and written communication skills, with the ability to convey technical issues and write routine reports.

• High School Diploma or equivalent.
• Automotive training, including basic car maintenance and repair, or the equivalent combination of education and experience.
• ASE certification and State Inspection license (where applicable) preferred.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).
• Required to own a basic set of tools or participate in Monro’s tool purchase program.
• Strong customer service skills.
• Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.

• Performance based incentives.
• Paid vacation and holidays for full-time teammates.
• Reimbursement for ASE Certifications.
• Reimbursement for State Inspection Licenses, where applicable.
• 401(k) eligibility immediately upon hire.
• Direct Deposit.
• Employee discounts.
• Healthcare, vision, and dental for full-time teammates.
• Employee access perks.
• Career advancement opportunities.

Monro Inc. is…