After Sales Consultant

Summary

The After Sales Consultant is responsible for providing sales support to customers within their assigned territory. Their responsibilities will include setting up follow-up visits to customers after a machine sale, completing JDLink consultations with both current and new customers, performing trade-in evaluations for Used Department, assisting customers with Deere Customer Service Advisor, and other duties as directed by the Branch Manager/Area Product Support Manager.

• Technology
  - Leverage Murphy Tractor’s Work Sight Solutions Strategy to help customers proactively manage their equipment fleet. Schedule and deliver JD Link training on new and used equipment. Provide assigned customer accounts regularly scheduled equipment performance reports. To include but not limited to monthly fleet monitoring reports, quarterly machine optimization consultations and fuel utilization reports. Identify technology sales opportunities within territory to include John Deere Work Sight Solutions and other telematics solutions currently offered by Murphy Tractor.
• Customer Service Advisor – Assist customers with set-up and training of Customer Service Advisor. Support customers with Customer Service Advisor for the duration of their subscriptions.

• New Machine Follow-Ups – Schedule follow-up calls with customers that have recently purchased machines. Conduct a thorough visit to review machine performance, operation, warranty information, wear parts, maintenance procedures, and to assure the customer needs are met.
• Trade Evaluations - Work with Branch Managers, TSMs, and CESMs to complete thorough trade evaluations. Communicate with PSSRs to pass off evaluations of machines not traded in.

• Attend training and meetings, as required, to stay current with new equipment and competitors’ products.
• Assist with other duties assigned and directed by corporate management within the framework of Murphy Tractor and Equipment Company, Inc.’s objectives.

• Strong knowledge of principles and techniques of sales and customer service.
• Computer skills – Comfortable using a computer and have a working knowledge of Microsoft Word, Excel, Outlook and internet navigation.
• Strong Technical aptitude
• Working knowledge of current GPS technology, Grade Control technology and Telematics solutions.
• Strong knowledge of functions, operations, applications and customers heavy mechanical equipment.
• Basic knowledge of mechanical maintenance and repair of heavy/industrial equipment.
• Able to prospect and qualify sales leads,
• Strong focus on customer service with the ability to help customers utilize the latest in construction equipment technology to enhance their business.
• Strong knowledge of Microsoft Office and Internet.
• Basic knowledge of office machines, including copiers, fax and printer.
• Able to communicate effectively as appropriate for the needs of the customer or coworkers.
• Strong attention to detail
• Able to process work with accuracy.
• Meet commitments and deadlines.
• Able to complete the required documentation and reports in a timely manner.
• Able to perform multiple tasks simultaneously.
• Able to work a flexible schedule as needed.
• Able to organize and prioritize numerous tasks and complete them under time constraints.
• Demonstrates openness to new procedures, technology and structure.

Able to do occasional lifting of up to 50 lbs. Able to frequently load, unload and secure equipment and attachments. Able to work flexible schedule, including some evenings and weekends. Able to travel out of the office 70% of workday including occasional overnight stays.

High school diploma or GED required. College degree preferred, with undergraduate coursework in business, marketing, finance or related field and/or at least three years of equivalent experience in heavy equipment sales, service and/or parts.

Murphy Tractor is an equal opportunity employer.