Senior IT Business Analyst

Position: Satellit - Senior IT Business Analyst
Senior IT Business Analyst

Lead the analysis and evolution of a multi-country customer self-service portal, collaborating with business, IT, UX, customer care, legal, and international stakeholders to translate needs into scalable digital solutions.

Key responsibilities

Gather and analyze business needs across Sales, Marketing, Customer Care, Legal, IT, and international stakeholders

Translate requirements into testable user stories, functional specifications, process documentation, and decision logic

Evaluate impact, scope, dependencies, risks, and operational consequences of proposed platform changes

Facilitate workshops and alignment sessions with cross-functional and international stakeholders

Support agile delivery activities including backlog refinement, sprint planning, demos, testing, and release preparation

Collaborate with UX designers and ensure consistency between front-end portal, backend systems, and country-specific requirements

Skills and competences

Agile and Scrum methodologies

User story and acceptance criteria writing

Functional documentation and process flow modeling

Understanding of APIs and system integrations

Analytical and problem-solving abilities

Stakeholder management

Clear and professional communication

Figma

Azure Dev Ops

Confluence

Qualifications

At least 5 years of experience as a Business Analyst or Functional Analyst in a digital product environment

Proven experience with customer portals or self-service platforms