Systems Administrator

Position: World Customs Organization  WCO - Systems Administrator
International cooperation among them.

Short Description Of The Vacant Position

The organization is looking to recruit a Systems Administrator, who is responsible for administering and maintaining the Wco's IT infrastructure. This role involves supporting IT systems, troubleshooting and maintenance, access control, software updates and security patches, and documentation and reporting. The Systems Administrator will play a key role in contributing to the ongoing modernization of IT in the Wco and the provision of high-quality IT services for over 200 staff and also guarantee that Wco Cyber Security best practices are respected.

Main accountabilities

Under the supervision of the Head of IT, the Systems Administrator will focus on the following key activities:

Administration, Maintenance and Monitoring of existing IT infrastructure (Network, Servers, Storage, UPS, laptops, etc.);

Daily management of Microsoft and Linux OS, application/web server and databases;

Troubleshoot network, software, and printing issues;

Implement networks and servers (physical and virtual);

Create/update/follow-up documentation and procedures, including business continuity & disaster recovery;

Implement and maintain a backup and restore strategy;

Manage backups of all systems, ensuring that they run successfully, and manage off-site backups for safe Storage;

Analyze and provide recommendations for improvements on current infrastructure, network and security setup;

Support Microsoft 365, Hybrid Active Directory, Exchange Online, SharePoint, MS Teams and other systems;

Manage submitted tickets and work queue, respond to work queues, resolving issues in accordance with agreed timelines

Clearly and effectively communicate service status with users and business owners as required;

Work with vendor support to resolve technical problems with desktop computing equipment and software;

Maintain and track Hardware inventory and standards, working closely with the IT Service Officer;

Work collaboratively as a 2nd/3rd level support team with other IT colleagues to ensure that customers receive timely service;

Establish and maintain good working relationships with colleagues, end users and other professionals (e.g. suppliers and software developers);

Act as a backup for the Help Desk when required; and

Perform required budget-related administrative tasks on the topics related to Systems Administration.

The person appointed will also be required to perform such other duties as may be assigned and may be subject to reassignment within the Wco Secretariat.

Profile

Education:

Bachelor degree in Information Technology, or an equivalent combination of education, training and/or experience.

ITIL Certification V3 or higher.

Essential Qualifications, Experience &

Competencies:

At least 5 years of relevant experience as Systems Administrator.

Motivated by the opportunity to contribute to the modernization of IT Services.

Strong analytical and problem-solving skills.

Excellent inter-personal skills, intercultural awareness and the ability to work effectively with colleagues and stakeholders.

Strong communication skills and the ability to present information and draft materials in a clear and concise manner.

Excellent knowledge of current developments in computer applications and information systems.

Good understanding of and adherence to the Information Technology Infrastructure Library (ITIL) framework.

Knowledge of Cyber Security fundamentals and best practices.

Desirable Qualifications, Experience & Competencies.

The following would be advantageous, but are not essential:

Practical experience in an international, multicultural, and multilingual environment.

Professional experience in a similar position in an international or intergovernmental organization.

Good knowledge of VMware.

Hands-on experience with Microsoft Server 2008 and above, Windows 11, and Linux servers.

Comprehensive knowledge of managing and implementing Azure stacks.

Experience of Cisco Meraki technologies.

A good working knowledge of Microsoft Active Directory in a hybrid environment.

A thorough understanding of Microsoft Intune.

Fundamental knowledge and experience in networking (VLAN, LAN, WLAN, WAN).

Languages:

Flu…