Workplace Support Technician

Workplace Support Technician (Advanced)

Brussels, Belgium

Start Date:

September 2026

⏳ Initial 12-month contract with extensions possible (up to 3 years)

Full-time (40 hours/week)

About the Opportunity

Our client is looking for an experienced Workplace Support Technician to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users.

You will be part of a collaborative Brussels-based team working closely with colleagues across multiple locations, ensuring the delivery of high-quality end-user support services and contributing to workplace technology improvement projects.

This position is ideal for a service-oriented IT professional who enjoys combining hands-on support, troubleshooting, workplace technologies, and user interaction in a fast-paced environment.

Key Responsibilities

Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.

Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents.

Manage and coordinate IT service requests from initiation to closure.

Deliver support for laptops, desktops, smartphones, tablets, and mobile devices.

Configure, install, and maintain Windows and Mac workstations.

Manage workstation inventory and asset lifecycle processes.

Produce and maintain technical documentation and knowledge articles.

Deliver VIP and executive-level support when required.

Work closely with internal teams and third-party suppliers to resolve operational issues.

Support workplace transformation and continuous improvement initiatives.

Contribute to workplace and mobility projects.

Advise users and stakeholders on workplace and mobile technology solutions.

Required Experience

5 to 8 years of experience within IT Support, Workplace Services, or Helpdesk environments.

Experience supporting large enterprise environments (+1,000 users).

Strong exposure to both proximity support and hotline/service desk activities.

Experience providing VIP support.

Experience supporting mobile devices and mobility services.

Good understanding of IT Service Management processes.

Technical Skills

Mandatory

Windows 10 / Windows 11

Microsoft 365 / Office 365

macOS

Active Directory

Advanced troubleshooting skills

Workplace support and deployment experience

Nice to Have

Power Shell

ITIL certification or experience

Experience with in trading, energy, or highly operational environments

Language Requirements

Dutch:
Fluent (C1) - Mandatory

English:
Fluent (C1) - Mandatory

French:
Fluent (C1) - Strongly preferred

Personal Attributes

We are looking for someone who is

Customer-focused and service-oriented

An excellent communicator with strong interpersonal skills

Comfortable working autonomously

Proactive and willing to take ownership

Analytical and solution-driven

Capable of managing multiple priorities simultaneously

Calm and effective under pressure

Reliable, organized, and punctual

Passionate about technology and workplace innovation

A strong team player who enjoys collaborating with others

Working Environment

Primarily based in Brussels.

Occasional travel to a nearby backup site is required.

Limited international travel may occasionally be needed.

Hybrid work may be possible subject to business requirements.

Coverage of business operations between 08:00 and 19:00.

What You'll Deliver

High-quality end-user support services.

Efficient incident and request management.

Workstation deployment, installation, and configuration.

Asset management and inventory control.

Continuous service improvement initiatives.

Contribution to workplace and end-user technology projects.

Enhanced user experience and service quality across the organization.

This is an excellent opportunity for a senior IT support professional seeking a long-term assignment within a modern enterprise environment where customer service, workplace technologies, and continuous improvement are at the heart of the role.

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