Pneumatics and Fluid Handling Technical Support Engineer

Location

Bryan, OHAbout Ingersoll Rand For more than 160 years, Ingersoll Rand has led with technology while operating with the energy of a startup. Our teams build mission‑critical flow creation and life science solutions—from compressors to precise handling of liquids, gases, and power that raise industrial productivity, efficiency, and sustainability. Supported by 80+ brands and serving life sciences, food & beverage, clean energy, industrial manufacturing, infrastructure, and more, we move fast with an ownership mindset.

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Your morning begins in Bryan, OH, reviewing overnight global inquiries. One customer needs help selecting an industrial diaphragm pump for a corrosive application; another is seeking guidance to commission a bank of pneumatic cylinders tied to an electronic controller. By mid‑morning, you’re on a cross‑functional huddle with Engineering and Product Management to flag a serviceability insight for a new electric pump design.

After lunch, you publish a knowledge base article, proofread updates to a product catalog, and host a remote training session for a channel partner. Before the day wraps, you approve a service decision and initiate a Quality Management System (QMS) case to coordinate a field repair and potential replacement.

• Deliver hands‑on technical support worldwide across product lines: industrial diaphragm and piston pumps, electric pumps, pneumatic valves and cylinders, pneumatic logic, and air preparation equipment (filters, regulators, lubricators).
• Troubleshoot, size/select, identify parts, interpret specifications, guide installation, provide maintenance instructions, and resolve complex product issues.
• Own field‑level problem resolution: coordinate repair or replacement and submit escalations via the Quality Management System when needed.
• Partner with Marketing, Product Management, and Sales—review and proof catalogs and technical literature to ensure accuracy and clarity.
• Represent Technical Support on new product development teams, advocating for serviceability, quality, and reliability.
• Conduct demos, assist with setup/installation, and deliver training for distributors, end users, and internal teams.
• Create product training content and author knowledge base articles that scale expertise.
• Make service‑related decisions on behalf of Ingersoll Rand.
• Diagnose electronic controllers and interfaces used with pneumatic diaphragm and electric pumps.
• Advise on safety practices for electrical/electronic and pneumatic equipment.
• Support customers during startup and commissioning.

• Bachelor’s degree in a Technical or Mechanical Engineering field (or equivalent experience).
• 5+ years in technical customer service or application engineering.

• Customer focus:
  Anticipate needs and deliver excellent service through every interaction.
• Communication & stakeholder engagement:
  Translate complex product information clearly across verbal, written, email, and chat channels.
• Troubleshooting:
  Collaborate to pinpoint root causes and drive timely fixes.
• Technical/mechanical acumen:
  Comfort with complex pneumatic and electromechanical systems—diagnosing issues remotely or onsite.

• Working knowledge of pneumatic and electrical/electronic components and their applications.
• Ability to read technical drawings, wiring diagrams, and procedural instructions.
• Ingersoll Rand service certifications (Piston Pump, Diaphragm Pump, Fluid Power).
• Familiarity with PLCs, IoT, and SCADA systems.
• Spanish/English bilingual skills.

Based at our corporate offices in Bryan, OH, with approximately 35% travel.

The pay range for this role is $54,000 – $81,000, depending on factors such as skills, experience, training, certifications/licensure, and geographic location.

We practice a culture of ownership—toward our business, communities, environment, and personal well‑being. You’ll have access to medical and prescription coverage, dental and vision plans, wellness programs, life insurance, a robust 401(k), paid time off, and an employee stock grant, among other benefits—so you…