Part-Time Seasonal Geriatric Outreach Worker; GOW

Under general supervision, locates and contacts elderly persons who may be in need of services. Determines which services, benefits, or entitlements they may be in greatest need of. Determines which agencies or individuals may best provide the necessary services. Assists the elderly in making contact with the proper authorities. Intervenes in crisis situations involving the elderly and performs related duties as required.

TYPICAL TASKS:
Contacts the elderly. Is aware of benefits which may be available (tax credits, energy credits, etc.). Maintains a working knowledge of social service agencies and the services they provide. Is familiar with an assigned area of the City. Answers telephone calls. Visits nurses, transportation services, etc. to arrange care for elderly. Contacts County Authorities to avoid eviction of elderly persons.

Maintains daily contact with departmental supervisors. Maintains a working file of active clients.

A High School Diploma or GED is required. Four years of full time experience in Human Services dealing with older persons is required. (Substitution: A Bachelor's Degree in Gerontology, Education, Social Work, or a closely related field from a four-year accredited college or university may substitute for experience.) A valid State of Ohio Driver's License is required. Bilingual is preferred.

Additional Duties:

• To respond to referrals and requests for service from elderly persons and adults with disabilities.
• Maintains a working knowledge of social service, public, private, and governmental agencies that provide service to elderly persons.
• To visit elderly clients in their homes as needed to insure that they receive needed services.
• To assist elderly persons in obtaining services and administering emergency relief and assistance.
• To serve as liaison among elderly clients and agencies and individuals providing services.
• To maintain a current working file on each client.
• Input Client data in a computer system.
• To make appropriate referrals as needed.
• Attend and/or assist in facilitating community presentations. The City's guiding principles are as follows:
  Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.