E-Commerce & Wine Club Fulfillment Manager - Bryan, TX

Job Status:
Full-timeFLSA Status:
Non-Exempt

Work Schedule:

Varies

Work Location:

Bryan, TX - In-Person

Reports To:

Director of Membership Amount of

Travel Required:

Varies Messina Hof Company Overview:

Established in 1977, Messina Hof was developed from a family owned and operated vineyard and winery in Bryan, Texas. Messina Hof is dedicated to high quality world-class wine production and genuine hospitality in its winery and resort facilities located in Bryan, Fredericksburg, Grapevine, and Richmond, Texas. Messina Hof’s continued dedication to innovation, excellence, and family traditions is exemplified in its premium wines of distinction and landmark wine country destinations.

It has also been continuously named the most awarded winery in Texas. Messina Hof is made up of a team of honest and passionate people of character that desire to be part of a rapidly growing company in an exciting and thriving industry.

POSITION SUMMARY: The E-Commerce & Wine Club Fulfillment Manager manages the day-to-day operations of E-Commerce and Wine Club fulfillment while providing responsive service to members and customers. This role handles order processing, inventory management, shipping, compliance, Wine Club builds, and related warehouse activities, ensuring orders are accurately prepared and shipped on time. The manager also handles membership account management, communications, events, and general member support, while collaborating with Warehouse, Marketing, and other departments to maintain efficient processes and a high-quality customer experience.

ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)
Oversee outgoing shipments for orders placed through Webstore Provide customer service by assisting in placing orders and/or answering questions over the phone or via email

Maintain an accurate inventory for all wine stored for DTC and Wine Club Lead DTC monthly wine pull, submit to Warehouse Check in monthly DTC and Wine Club shipments of wine to ensure accurate movement;
Review monthly paper transfer from Warehouse for accuracy

Execute transfer of wine when needed in Order Port to maintain accurate inventory between departments (excluding Warehouse)
Keep track of compliance for individual items through Ship Compliant and states that require direct compliance

Interacting with our Vino Shipper platform to ensure proper shipments and listing of items

Keep Warehouse organized to maximize space for regular inventory and Wine Club inventory

Maintaining an accurate count and ordering of shipping supplies

Monthly cost transfers between all departments for shipping

Interacting with shipping providers (Fed Ex and UPS) as necessary to solve any shipping related issues e.g. Hold-at locations, damages, address issues, filing/managing damage claims, etc.

Oversee webstore updates and maintenance

Execute large quantity holiday shipping orders

Assistance in executing quarterly Wine Club building, Lead in shipping

Lead quarterly Wine Club Hard Ship build

Lead Custom Order building/shipping for Wine Club Wrapping and loading all Wine Club/hard ship shipments

Maintain processes to ensure Wine Club labels get printed correctly across Order Port/Vino Shipper Traveling  to other locations for member and company events to assist, as needed

Assist with Wine Club communications, Red Chirp campaigns, e-communication edits, allocation declines, customs details, hardship charging, report pulling, etc.

Connecting with Members via phone and email to handle general needs and requests, update all account information

Assist with execution of Member Bash and Member events, with occasional travel

Perform other duties as required including assisting other departments as needed POSITION QUALIFICATIONS Competency Statement(s)
Experience in wine, retail, or a closely related field

Experience in customer service, shipping, and compliance

Experience with E-Commerce or website maintenance

Ability to use a personal computer and have working knowledge of computer programs including, but not limited to, Microsoft Word and Excel Must have active TABC and Food Handler certifications at all times.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential…