Escrow Officer

Overview

As an Escrow Manager, you’ll play a critical role in closing real estate transactions while ensuring compliance with all legal and regulatory requirements. You’ll leverage your deep understanding of title and escrow processes to deliver reliable, high-quality service for our clients. You will serve as the primary point of contact for buyers, sellers, agents, lenders, and other stakeholders throughout the escrow process.

If you thrive in a fast-paced environment, enjoy solving problems, and excel in client communication, this is a fantastic opportunity to grow your expertise on a national stage.

• Complete the full escrow process for residential and/or REO transactions from open to close
• Review and interpret purchase agreements, title commitments, lender instructions, and other closing documents
• Prepare escrow instructions, estimated settlement statements, and final closing packages in accordance with Texas guidelines
• Request payoffs, verify wire instructions, and manage the disbursement of funds upon closing
• CD/Settlement Statement:
  Prepare the CD/Settlement Statement in accordance with the lender’s terms and conditions, confirming title and recording fees are accurately reflected
• Coordinate document signing appointments and ensure proper notarization and return of executed documents
• Pre-Closing Call:
  Conduct a Pre-Closing call to the notary and customer to confirm appointment and answer any questions
• Confirm closing:
  Confirm closing appointment is completed
• Review:
  Review signed closing package and partner closing with the notary for any corrections
• Quality Control:
  Ensure the Lender’s package is correct, delivery closing package to notary via secure portal
• Ensure timely recording and disbursement
• Communication:
  Serve as the primary point of contact for closing inquiries, facilitating clear and professional communication between clients and the borrower
• Process emails and respond to all incoming requests in a timely manner
• Continuous Improvement:
  Identify opportunities for process improvements to enhance efficiency and service
• Maintain detailed and up-to-date records in the closing production system, documenting all actions and communications
• Escalate complex issues to management or for resolution guidance
• Consistently meet established service level agreements (SLAs), quality standards, and internal performance metrics
• Assist with closing production improvements and participate in training new specialists as needed
• Other duties as assigned

• 5+ years of escrow experience and 2+ years of Escrow Officer experience handling full transaction
• Deep understanding of Texas escrow procedures, title insurance, and related real estate documents
• Experience with Resware, closing production software is a plus
• Excellent attention to detail, analytical, and problem-solving skills
• Strong verbal and written communication abilities
• Ability to work independently in a fast-paced, deadline-driven environment
• Team Player:
  Positive attitude and strong sense of customer service and collaboration