Patient Access Rep II

Job Summary and Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Every day you will interact with patients in person and by phone, facilitating check‑in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.

To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Performs collection functions and financial assistance for payment methods
• Conducts interviews with patients and/or family members
• Collect and/or negotiate point of service payments or link to financial assistance programs
• Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff
• Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‑pay benefit designs based on established charge estimates for common procedures
• Counsels patients regarding their third‑party coverage, financial responsibility, and billing procedures

Required

• High School Graduate, upon hire or
• High School GED, upon hire and

Preferred

• One (1) years of experience, upon hire preferred

Common Spirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home‑based care and virtual care services Common Spirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection.

With our combined resources Common Spirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.