Nurse Manager II

BASIC FUNCTION Working in collaboration as a member of the Triad Clinic Leadership Team (Triad Team), per the Triad Team standard operating procedure (SOP), the Nurse Manager will oversee and proactively manage the daily clinical operations of the clinic. The nurse manager will be responsible for supervising staff (RNs, LVNs, MAs, and In-house Lab personnel), triaging patients (via phone or in person), assisting with clinical tasks, providing education and training to staff and patients, performing quality improvement initiatives, and effectively communicating and collaborating with Operations Manager/Medical Director to ensure the delivery of patient-centered care and continuous improvement of clinic operations.

The Nurse Manager carries out responsibilities in accordance with Health Point values, policies/procedures, and applicable laws.

PRIMARY RESPONSIBILITIES AND DUTIES Operations Management & Best Practices Daily management of clinical operations, workflows, and staff

Perform patient care per operational needs (and fill-in for staff shortages)
Performs patient triage and assessments via telephone or in person

Respond to patient messages per HealthPoint policy and procedures

Create schedules for clinical staff members and ensures adequate staffing ratios

Work with HR, Clinic Manager, and Director of Nursing to ensure adequate staffing levels; report staffing productivity to leadership

Keeps track of staff licensure/certifications, BLS and other HR related items

Oversight of contracted clinical staff and ensure compliance with vendor contract

Uses evidence-based practices and standards of care to create and implement clinical policies and procedures

Responsible for maintaining all required documentation logs and chart audits

Has working knowledge of all equipment, HIT, and procedures

Keeps abreast of nursing/clinical trends, developments, and practices by participating in organizations and associations and frequent literature reviews

Financial management

Identifies opportunities for revenue enhancement, cost reduction, cost avoidance, and staff retention;

In collaboration with Triad Team, provides input to the budget

Quality Improvement Identifies, aggregates, and analyzes data and makes recommendations for improvements to providers, clinic managers, and leadership

Promotes and conducts office and organizational wide performance improvement activities per the HealthPoint strategic plan Audits electronic health records for documentation standards compliance with subsequent action plans and training

Works with risk, quality, and education managers to evaluate opportunities to maintain a safe work environment

Patient Relations (Customer Service)
Mediates to resolution patient complaints in collaboration with Triad Team as applicable

Regulatory, Accreditation & Programmatic Compliance Maintains applicable requirements for regulatory, accreditation, & recognition

Serves as the PCMH content expert/QI nurse as applicable

Coordinates follow-up on areas requiring corrective  collaboration with Triad Team, responsible for assuring clinic compliance with all federal, state, and regulatory requirements

Remain updated on healthcare regulations, policies, and procedures

Communication, Collaboration and Team Engagement Liaison between clinical staff and other departments

Identifies learning needs and gaps and provides education and training to clinical staff as needed

Collaborates with Triad Team to conducts clinical staff meetings with the triad team, monthly

Attends quality, operations, education, and other meetings as required

Cross-trains to cover other departments as necessary

Performs other duties as assigned.a) Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)LEADERSHIP RESPONSIBLITIES (Manager level)
Provides overall management and direction to responsible staff:

Determines the most effective method for assigning responsibilities and duties to department employees.

Maintains job descriptions, procedures and other documentation related to the organization of the department.

Assigns duties and responsibilities, and ensures employees receive instruction/training needed to complete their job responsibilities.

Ensures that…