Associate Team Leader

About H&R Block

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture where everyone feels like they belong. We are committed to continuous improvement through the Block Next strategy, focusing on innovation, client experience, and sustainable growth.

Joining us as an Associate Team Leader
, you’ll support a single retail office during tax season, consistently exceeding client expectations and providing daily operations direction. You’ll begin on a flexible part‑time schedule in late fall and transition to full‑time from January through April.

• Serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution to promote H&R Block’s value.
• Hold all tax office associates accountable to the client service experience, escalating to the Multi‑Unit Team Leader and District General Manager as necessary.
• Manage escalated client service concerns on site.
• Ensure clients are scheduled appropriately and conflicts are resolved, escalating to management as needed.
• Lead the office from the front desk, covering phone lines and engaging with clients to deliver an outstanding experience.
• Oversee daily activities to ensure all associates are scheduled and work is completed on time, maintaining quality standards and prioritizing overall goals.
• Conduct daily huddles and communicate essential information to office associates.

• Experience supervising or managing people.
• History of delivering outstanding customer experiences.
• Prior experience in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day‑to‑day office operations.
• Customer‑centric mindset and strong communication skills.
• Computer proficiency, including MS Office.
• Ability to work independently with minimal supervision.
• Flexible work schedule of up to 40 hours per week, adaptable to business needs.

• High school diploma or equivalent (or higher).

• Employee Assistance Program with Health Advocate.
• Well‑being program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (eligibility required).
• Comprehensive benefits package:  to view all available benefits.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Job : #64631

Location:

Little Rock, AR

Salary: $24.60–$36.90 hourly or $47,000–$70,000 annually

Employment type:

Full‑time

Seniority level:
Not Applicable

Job function:
Information Technology