Patient Care Coordinator; PCC

Patient Care Coordinator (PCC) – Healthy Connections, Inc.

Be the first smile our patients see. The Patient Care Coordinator will serve as the face of our Hot Springs clinic and a vital part of our patients' experience from the moment they walk through the door.

Manage appointments, greet patients, answer phones, schedule appointments, update electronic health records, verify insurance, and collect payments. Work closely with providers, nurses, and other coordinators to ensure each patient has a smooth and welcoming experience. Teamwork and communication are essential in our fast‑paced environment.

• Lead with empathy and kindness, especially in stressful situations.
• Communicate clearly and professionally with patients of all backgrounds.
• Juggle multiple tasks without losing attention to detail.
• Be solution‑oriented and create a calm environment even when busy.

• High school diploma or equivalent.
• Two years of experience in a medical office or similar customer‑facing role.
• Strong communication and organizational skills.
• Familiarity with Microsoft Office and electronic medical records systems.
• Ability to travel to multiple locations, as needed.
• Preferred:
  Bilingual (English/Spanish).

• Competitive salary
• Medical and dental insurance
• 401(k) with company match
• Paid vacation and sick leave
• Four‑day workweek
• Additional employee wellness and support programs

Opportunities for growth within the organization are available for team members who demonstrate strong performance, reliability, and commitment to our mission. While this is an entry‑level role, it can serve as a starting point for those interested in building a career in healthcare administration.

Healthy Connections is a Federally Qualified Health Center that has been providing quality medical, dental, and behavioral health services to the communities of Western and Central Arkansas for more than 25 years. Our mission is built on three core pillars:
Community, Compassion, and Excellence. We serve patients of all ages, regardless of insurance status or ability to pay, and are committed to making healthcare accessible and comprehensive for everyone.

Healthy Connections, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.