Sales Specialist - Icebox

• Commission
• Bonus based on performance
• Employee discounts
• Free uniforms

Icebox Cryotherapy Studios is hiring an in studio Sales Specialist for our Buckhead and Alpharetta studios to own the lead pipeline from first inquiry to booked client. You will split your time between the two studios, converting leads in person, by phone and text. When you are at one studio, you make sure the lead at the other studio is ready to convert every lead coming in buy coaching and educating the team.

Icebox is a premium cryotherapy and wellness brand. Our studios offer Whole Body Cryotherapy, Cryo Facials, Localized Cryotherapy, Red Light Therapy, Cryo Therma body contouring, and personalized Peptide Therapy through our partnership with P3. Our clients come to us to recover faster, perform better, and age smarter. This role is for someone who loves connecting with clients, educating on services, and understands how people buy esthetics and spa wellness services.

• Respond quickly to every new inbound lead from web forms, social media, ads, phone, and email
• Qualify leads by goals, budget, timeline, and the right service or package
• Keep every lead, call, and note accurate and current in our sales and CRM software
• Organize the pipeline by stage so no lead goes cold or gets lost

• Make outbound and inbound sales calls following approved scripts and talk tracks
• Educate prospects on Icebox services, packages, and memberships, and match them to the right solution
• Book first visits and consultations directly into studio schedules
• Process Peptide Therapy inquiries and guide qualified clients to begin their P3 evaluation
• Handle objections with confidence and close sales by phone, text, and emails.

• Run consistent follow up sequences for new leads, missed calls, no shows, and undecided prospects
• Reach out to past and lapsed clients to rebook and renew memberships
• Follow up after first visits to convert intro clients into packages and memberships

• Work on site at both studios on a set weekly rotation, greeting walk ins, giving tours, and closing sales in person
• When at one studio, make sure the Lead Wellness Coordinator at the other studio is ready to convert that day's incoming leads and be available for questions or support.
• Brief each studio Lead Wellness Coordinator before their shift on new leads, booked first visits, current offers, and scripts
• Coach front desk and studio staff on scripts, objection handling, and follow up so both locations convert at the same level
• Check daily that every lead at both studios has been contacted, logged, and moved to the next step

• Deliver studio services after completing Icebox training, including Whole Body Cryotherapy, Localized Cryotherapy, and Red Light Therapy sessions
• Check clients in and out, explain what to expect before each session, and follow all safety and service protocols
• Keep treatment rooms, the Icebox, red light beds, lobby, and restrooms clean, stocked, and guest ready throughout the day
• Launder and restock towels, robes, socks, gloves, and other client supplies
• Complete opening and closing checklists, including equipment checks and cleaning logs
• Report any equipment issues or supply needs to the studio lead right away

• Hand off booked clients to studio teams with clear notes on goals and expectations
• Share feedback from prospects with leadership to improve offers, scripts, and marketing
• Report weekly on lead volume, contact rate, bookings, revenue and conversion rate

• 2+ years in phone sales, inside sales, or client booking, ideally in esthetics, med spa, spa, or wellness business
• Strong phone presence: warm, clear, confident, and persuasive
• Hands on experience with sales or CRM software (such as Hub Spot, Go High Level , Salesforce) and booking platforms (such as Mindbody, Zenoti, Boulevard)
• Working knowledge of esthetics and spa wellness services, and how clients research and buy them
• Proven ability to follow scripts while still sounding natural and personal
• Organized and self directed, able to manage two locations leads and one shared pipeline.
• Clear, professional writing for text and email follow up

• Background as an esthetician, spa coordinator, or front desk lead in a wellness setting
• Familiarity with cryotherapy, red light therapy, or peptide therapy
• Experience selling memberships and multi visit…