Booking Co-ordinator

Job Title:

Booking Co-ordinator

Trust

Location:

Buckinghamshire Healthcare NHS Trust

Location:

Buckingham Hospital, High Street, Buckingham, MK18 1NU

Hours:

Mon-Fri - 5 days a week, Monday to Friday (1 pm - 5 pm) 20 per week

Reference: 89534

What you’ll be responsible for:

To provide an excellent customer service to patients, their relatives and carers.

provide comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.

To work as part of the Outpatient Reception Team and provide cross-cover for other staff across the department to ensure a consistent and effective reception administration service is always maintained.

General Duties

Ensure that you always adhere to the Patient Administration Service standard operating procedures, highlighting to a Team Leader any situations where this is not achievable.

Provide first class reception services for patients. Receiving patients to the department, capturing the outcome of their appointments and making follow up arrangements where applicable.

Provide cross-cover for other staff across the service to ensure a consistent and effective service is always maintained.

To attend any meetings relevant to your role.

General administrative duties for the department such as filing, photocopying and distribution of mail.

2.Patient Administration

Arrange outpatient appointments, where applicable, confirming, cancelling and changing appointments as necessary.

Ensure patients are communicated with effectively in relation to their appointments via email, phone or letter.

Ensure all patient administration is in line with the Trust’s access policy, highlighting issues and taking corrective action where necessary, ensuring compliance with national referral to treatment time targets.

Process requests for clinic changes, cancellations and creations as directed by and subject to authorisation by the Manager

Courteously and efficiently receive all telephone enquiries in line with the Trust’s Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.

Ensure that patient phone calls are answered in accordance with Trust policy.

Deal with concerns / complaints as appropriate, immediately escalating where necessary to the appropriate Team Leader for action.

Work closely with and maintain excellent communication channels with both clinical and administrative Care Group staff.

Liaise with diagnostics teams to ensure appointments for diagnostic purposes are booked in line with national and Trust targets and policy.

Ensure patient case notes and appropriate electronic systems are kept up to date, ensuring that information entered onto the system is in line with the Trust’s data quality standards.

Utilise paper-light processes where appropriate.

To register new patients and raise new medical records using the hospital’s patient

administration system.

Work closely with staff within the Care Groups to monitor appointment attendance, cancellations and DNAs, timely completion of diagnostic tests and ensure follow up arrangements are made. You’ll

learn the following whilst working at the trust:

 1. An in depth understanding of the roles and responsibilities involved in working within the NHS

 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

 3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Answering the phone

* System experience - Careflow ,Evolve ,Envoy ,eRS

* Quick learner

* excellent telephone Manner

* Communication skills

* Organisational skills

* Teamwork

* Computer skills are essential

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week

* Essential support when you need it- 24/7 365 days- call us anytime

* Multi locational- work across…