Customer Service Administrator

Customer Service Administrator

As a Customer Service Administrator you will join a small, busy service team. The role is based on-site in Buckingham, is full time and permanent, offering a salary of up to £26,000. You will work for a highly successful business that has operated in the garage equipment sector for decades.

Supporting the service team by providing high levels of customer service, maintaining the database, and handling administration.

• Be first point of contact for customers
• Provide high levels of customer care over the phone and via email
• Liaise with customers, resolving any queries quickly and efficiently
• Generate system based quotes and invoices
• Support the coordination of service administration
• Contact customers to confirm proposed dates and obtain order numbers for scheduled work
• Maintain database of all customer records

• Confident customer service skills
• Methodical approach used to manage a busy workload
• Administration experience within an office environment
• Solid IT skills including MS Office
• Excellent communication skills
• Organised approach to work, able to work on multiple tasks at the same time
• High levels of accuracy and attention to detail
• Adaptable in a changing environment

• A salary of up to £26,000
• Monday to Thursday 8.30 am to 5.00 pm with an hour for lunch, Friday 8.30 – 4.30 pm with 30 min lunch
• 22 days holidays + bank holidays, increasing with service
• Training, support and development
• Working for a successful, established business
• Private healthcare for you and your family after six month probation