Automotive Parts Advisor — Customer Care & Stock Control

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Buckinghamshire Jaguar Land Rover

Contract Type:
Full‑time, permanent

Salary: £29,000 plus bonus

Hours:

42 hours per week (Monday to Friday 8am‑5pm, Saturdays 8am‑1pm on a rota basis)

We are on the hunt for an experienced and enthusiastic Parts Advisor to join the successful team at Newcastle Renault. This is an excellent opportunity to be integral to the smooth running of our parts department, building relationships, and managing customers’ expectations alongside a friendly and hard‑working team.

• Assisting the Parts Manager with daily duties
• Completing vehicle health checks for the workshop
• Ensuring all items are correctly located and stock controlled
• Receiving orders and ensuring returns are up to date
• Answering calls from customers
• Providing excellent customer care

• Previous experience in a similar role
• Excellent communication skills, both verbal and written
• Practical knowledge of computer systems
• Ability to work as part of a team and independently
• People‑oriented attitude

• Competitive salaries with structured pay scales and progression opportunities
• Generous annual leave that increases with length of service
• Enhanced family leave: 6 months’ full pay for maternity and adoption, 2 weeks’ full pay for paternity
• Access to Techscheme for discounted technology purchases with flexible payments

• Eyecare vouchers to cover vision care needs
• Smart Health – 24/7 access to GP services for mental and physical wellbeing
• Dental insurance for everyday and unexpected dental care
• Optional critical illness cover for peace of mind

• MyView Pay Now – access a portion of pay as you earn, with features to stream, save, and track money via an app
• Free wills writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

• Discounted gym memberships
• Travel insurance to support confident exploring
• Access to home and technology vouchers
• Beyond card and a range of exclusive retail and lifestyle discounts

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Successful candidates will undergo standard employment checks including verification of recent employment, address, credit history, and a criminal record check. A driving licence check will be carried out for roles requiring driving. All offers are subject to a 6‑month probation period commencing from the start date.

We take our data protection responsibilities seriously. Information about how we process your data, including the types of data we collect, the purposes for which we use it, who we share it with, and how long we keep it, is set out in our privacy notice. Please review the notice to understand how we collect and use your data.