Service Advisor

Buckinghamshire Jaguar Land Rover is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.

We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands and selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

Contract type:
Permanent, full‑time.

Hours:

42 hours weekly (Monday to Friday 8am–6pm, Saturday mornings on rota basis). Salary: OTE up to £38,000 (uncapped) with a basic of £32,000 per annum.

• Book MOTs, services and other repair work for customers.
• Advise customers about warranty cover and upsell additional parts or accessories that benefit them.
• Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
• Manage a high volume of customers daily, including telephone calls and online booking queries.
• Inform customers of turnaround times and maintain effective communication while a customer’s car is in the workshop.
• Maintain accurate customer records and update systems for all bookings.

As a Service Advisor you should have energy, a warm personality and a real passion for delivering an outstanding customer experience. Excellent communication skills, the ability to build rapport quickly, and the capacity to explain technical information clearly are essential. Previous experience using Kerridge/ADP is an advantage, as is knowledge of other dealer systems. You will be a team player but also able to work independently using your own initiative.

• Competitive salaries with structured pay scales and progression opportunities.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases.
• Eyecare vouchers.
• Smart Health – 24/7 access to GP services.
• Dental insurance.
• Optional critical illness cover.

• MyView Pay Now – access a portion of pay as you earn.
• Free will writing services.
• Flexible life assurance options.
• Discounted gym memberships.
• Travel insurance.
• Home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowering our people to bring their whole selves to work and reach their full potential.