Trainee Customer Service Representative; CSR

About Pollards Group

Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors.

This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management.

You will receive hands‑on training, exposure to live client projects, and the opportunity to develop into a fully‑fledged Customer Service Representative within the business.

• Supporting the Client Services team with day-to-day account management
• Assisting with processing client orders and managing job workflows
• Liaising with internal departments including production, estimating, and logistics
• Building an understanding of print and marketing production processes
• Ensuring all client communication is timely, accurate, and professional
• Maintaining internal systems and updating job information
• Supporting the delivery of projects to agreed timelines and quality standards
• Learning to identify opportunities for upselling and cross‑selling services

• A positive, proactive attitude with a willingness to learn
• Strong communication and interpersonal skills
• Good organisational skills and attention to detail
• Ability to work in a fast‑paced environment and manage multiple tasks
• A team player with a customer‑first mindset
• Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
• Previous experience in a customer service or office‑based role is advantageous but not required

• Full training and structured development plan
• Salary review after successful completion of probation (typically 6 months)
• Clear career progression within the Client Services team
• Opportunity to work with well‑known brands and exciting projects
• Supportive and collaborative team environment
• Exposure to a wide range of services across the Group
• Competitive benefits package

This role is designed as a pathway into a long‑term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.