Service Team Member

This role is based at the Stowe & Aylesbury property group, which includes Stowe Gardens and Claydon House. As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Contract/duration:
Fixed term end date 28 February.

Hours/working pattern:
Weekends and bank holidays. Typical hours at Stowe would be 9:15am-5:15pm. Typical hours at Claydon House would be 10:45am-5:15pm.

Interview Date:
Thursday 22nd October

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Welcome & Assistant Manager, you’ll be part of a team of 11 working at Stowe & Aylesbury Vale property group.

Stowe is perfect for those who love the outdoors and love walking. The scale and beauty of Stowe have attracted visitors for over 300 years. Picture-perfect views, winding paths, lakeside walks and temples create a timeless landscape, reflecting the changing seasons.

Demolished and rebuilt twice, Claydon has been home to the Verney family since 1620 and stands today as the symbol of the family's generational resilience. The Verney's rose to power through royal favour, then were torn apart during the Civil War.

This role is based at Stowe Gardens and Claydon House. Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

You’ll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust, by helping to grow our membership. No two days are the same and you may also be involved in key property events.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone that's committed to delivering great customer service.

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Stowe, Stowe, Buckingham, MK18 5EQ

Welcome & Service Team Member - A2.pdf

Compliance.

Eligibility to Work in the UK

11th October 2026

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.