Shop Manager

About Oxfam

Oxfam is a global movement of people working together to end the injustice of poverty. We tackle the inequality that keeps people poor, saving, protecting and rebuilding lives. We help people build better lives when disaster strikes and work on land rights, climate change and discrimination against women. Our goal is to enable every person to live free from poverty.

Open for business since 1948, Oxfam shops are vital to the charity and community, raising funds and increasing public awareness. Our shop values empowerment, accountability and inclusiveness, and we focus on generating income to support Oxfam’s mission.

Commercially aware, shop managers motivate their teams and create a safe, energised work environment. They hold high standards, drive results, and are accountable for business performance. The role is varied and busy, often the only paid staff member, working in a volunteer‑led environment and supporting volunteers who run the shop in the manager’s absence. Excellent communication, creativity and a focus on attracting supporters are essential.

• Significant leadership qualities and experience. (E)
• Ability to build, retain and develop a team. (E)
• Strong drive to achieve results through others. (E)
• Ability to delegate, coach and listen. (E)
• Friendly and approachable manner. (E)
• Time management under conflicting priorities. (E)
• Resilience to everyday pressures. (E)
• Excellent communication skills. (E)
• Ability to motivate self and others. (E)
• High motivation, enthusiasm and a sense of fun. (E)
• Adaptable to change and supportive of others. (E)
• Commercial awareness and judgement. (D)
• Establish and maintain successful retail processes and merchandising. (E)
• Interpret basic financial reports. (D)
• IT literacy and numeracy skills. (Using email systems, spreadsheets and word processing; open to social networking and e‑commerce.) (E)
• Commitment to Oxfam’s principles, values, diversity and gender rights. (E)
• Commitment to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)

Oxfam is committed to preventing unwanted behaviour at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. We promote the welfare of children, young people and adults and require all staff and volunteers to share this commitment.

Upload your CV and a covering letter explaining your suitability against the essential criteria. All offers of employment are subject to references and appropriate screening checks, including criminal records, terrorism finance checks and a Disclosure and Barring Service (DBS) check. For full background‑check information, view the full job description.

We are committed to diversity, gender equality and inclusion across our organization. We encourage applications from diverse backgrounds and aim to be a more diverse workforce.