Customer Quality Manager

Customer Quality Manager
Buckingham, Buckinghamshire
£50,000 Per Annum
Permanent Positions

Black Cat Recruitment are currently working in partnership with the CK Quality Group in Coventry on a large recruitment campaign for Europe’s leading automotive lighting manufacturer for the prestige & super-carmarket.

Due to significant new investment in personnel, processes and plant throughout 2020, there are opportunities for two experienced, driven and committed Customer Quality Managers.

• Role starts after the Quality New Product Introduction Engineers (NPI) have completed the phase development of a project up to and into serial production
• Take ownership of APQP documents after issues
• Give guidance and judgement on product quality during serial production
• Ensuring that the interests of the customer are represented at the company and that the interests of the company are protected at the customer

• Cover the quality assurance role from start of serial production to end of production or supply
• Supplier Quality Assurance & Customer Liaison
• Interface with customer visits and requests on quality related issues
• Visit to customers for liaison purposes
• End Of Line (EOL) scrap analysis, feedback to manufacturing and process engineering of any issues and corrective actions.
• Quality Training
• Identify training needs within all quality aspect of the business and develop plans for these.
• Issue and update Operator instructions, Quality & Inspection Standards, Job Packs
• Deviations / Concessions (Modification permits)
• Confirm and approve / reject internal deviations.
• When required obtain customer approval.
• Rejects (Scrapped from customers)
• Ensure all internal staff aware of all non-conforming material at customers.
• Arrange collection or return.
• Investigate cause.
• Rework at customers
• Arrange, control, monitor and supervisor inspection and or rework, monitor and approve, control costs.
• Visit and monitor is required.
• Complaints
• Issue internal & external reports as required (8D, PDCA, CCAR).
• Close off all 8D’s within the specified time frame as set out by the customer
• Issue internal Quality Alerts and Care Points as required.
• Recalls & field service actions/ Warranty Claims
• Communicate with customers on all warranty related issues
• Complete investigation and issue reports/ 8D both internal and external on all issues
• Communicate with customers on all recall and field service issues, (Follow senior management guidelines).
• Metrics – report & monitor
• Daily/Weekly/Monthly End Of Line (EOL) yields
• Daily/Weekly/Monthly Firewall yields
• Monthly Customer Concerns – non-warranty returns
• Monthly Warranty returns and costs
• Monthly Quality Alerts
• Monthly 8D’s
• Run and support Continuous Improvement activities
• Auditing
• Support and perform internal Product, System, and Process audits where planned, report results, and close out issues.
• Support of 3 rd party certification audits.
• Quality support of programme
• Review controls on the various projects and implement poke-yoke where possible.
• Support SREA’s and other customer approval / change requests
• Obtain concessions from customers for projects as and when required.

• Ideally a minimum of 5 years experience in a similar role, within an OEM or Tier 1 Automotive supplier
• A relevant Technical Degree is required
• Previous Managerial / Team Leading experience is required
• Strong demonstrable problem solving skills (8D, PPS and advanced problem solving)
• Inspection / Quality Engineering background able to use measurement equipment, understand technical drawings (GD & T)
• Automotive sector process knowledge
• Significant competence with APQP and PPAP implementation
• Continuous Improvement mentality (6 sigma green belt) / lean manufacturing experience
• Led transformation quality improvement activities
• Customer relationship management with Premium OEM customers
• "Built in" quality experience
• Microsoft Office predominantly Excel, PowerPoint & Minitab experience

If you are an experienced Customer Quality Manager with relevant experience of the Automotive sector and would like to explore these excellent opportunities to progress your career with a 1st tier manufacturer, working with some of the most prestigious car manufacturers in the World, then please apply with your up to date CV.