Quality Engineer

Responsibilities

• Implement all relevant procedures described in the Business Management System (BMS) and ensure compliance.
• Ensure that all in-house systems and procedures are updated, revised, and modified to meet the needs of external certification bodies.
• Assist in the internal process and product audits of the Business Management System (BMS).
• Introduce new systems and procedures where appropriate.
• Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures for external or internal issues.
• Perform root cause analysis and resolve problems.
• Reporting to the customer the status of customer claims and ensuring alignment between the customers and Wipac voice
• Update quality documentation and communicate any carry forward lessons learned from quality concerns.
• Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits.
• Establish and refine quality sign-off instructions, standards, and documentation.
• Report against agreed quality metrics on a weekly and monthly basis.
• Support on quality-related issues with the manufacturing and Wipac team
• Support the scrap reduction programs in line with the business targets.
• Support regular inspection meetings with representatives from appropriate departments to establish an action plan for improving quality.
• Attend various meeting and action/communicate instructions.
• Produce written reports and make presentations.
• Support the engineering change process ensuring the quality deliverables are met.
• Responsible for customer PPAP submissions to customer and Wipac requirements

• Desirable technical degree minimum HNC.
• Excellent organisational and follow-up skills
• Competent in problem solving, team building, planning and decision making
• Commercially aware
• Microsoft Office Predominantly Excel, PowerPoint,
• Excellent Interpersonal Skills.
• Excellent written, verbal and presentation skills.
• Able to communicate and build relationships from shop floor to director level.