Senior Account Manager

Airnow Technology is not your typical IT reseller.

Yes, we’re a value-added reseller, but we’re also a people first business that believes great results come from great environments. We invest in our people, we support our communities, and we build long-term partnerships based on trust, not transactions.

We care just as much about how we do business as what we deliver

We are seeking a driven and customer‑centric Account Manager to join our growing team. This role is responsible for managing and developing a portfolio of clients, identifying opportunities for growth, and ensuring customers receive outstanding service across Airnow Technology's portfolio of solutions. The successful candidate will build strong, trusted relationships with decision‑makers, understand customer business objectives, and work closely with technical and commercial teams to deliver value‑led technology solutions.

• Manage and grow a portfolio of existing customer accounts.
• Develop strong stakeholder relationships at all levels within client organisations; focussing on long‑term, trusted customer relationships, not short‑term wins.
• Identify cross‑sell and upsell opportunities across IT hardware, software, cloud, cyber security, telecoms, and managed services offerings.
• Create and execute account development plans to maximise revenue and customer retention.
• Conduct regular business reviews and strategic planning meetings with customers.
• Work collaboratively with internal technical, operations, service delivery, and vendor teams.
• Prepare proposals, quotations, and commercial recommendations.
• Maintain accurate records of customer interactions, opportunities, and forecasts within the CRM system.
• Stay informed on market trends, emerging technologies, and competitor activity.

• Proven experience working within an IT VAR selling cloud, cyber security, managed services, IT hardware, software, or connectivity solutions.
• Customer‑first mindset; ability to create and maintain long‑term customer relationships.
• Collaborative team player.
• Professional, credible, and consultative in approach
• Strong commercial awareness with a relationship‑led approach to sales.
• Energy, positivity and professionalism, you lift the room, not drain it.
• High integrity and alignment with a values‑driven business.

We believe work should be challenging, rewarding and human.

Our people benefit from:

• A genuinely people‑first culture.
• Hybrid working with meaningful in‑office collaboration.
• A leadership team that listens and supports.
• Clear progression and development opportunities.
• Investment in training and personal growth.
• Regular team events and shared experiences.
• A business that gives back, including support for schools, charities and communities.
• A workplace where family, wellbeing and balance actually matter.

Applicants must have prior experience working within an IT reseller / VAR environment.

Unfortunately, applications without this experience cannot be considered.