Key Account Manager

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.

We are more than 10,000 employees in over 70 countries and a consolidated turnover of 3.1 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.

To strengthen our team in the UK, we are looking for a:

(Field Based in the North of England)

Your mission will be to bring our semi-industrial bakery strategy to life, driving profitable sales growth while building strong , long - term customer partnerships that support the wider Puratos UK business strategy. You will divide your time between nurturing and developing existing accounts and identifying exciting new business opportunities.

• F ull P&L ownership and accountability for delivering budgeted growth across all business sectors - including management of key metrics, e.g., volume, net sales, and margin
• Develop strong strategic relationships within customers at all levels (NPD, Technical, Sales, Operations & Commercial)
• Actively seek out new business opportunities in line with our strategic priorities and product ranges
• Define, and implement Key Account Plans (KAP) with strategically focused key customers within direct sales portfolios determined by Senior Key Account Manager, aligned internally with all relevant functions
• Manage forecast accuracy and S&OP along with Supply Chain Manager to ensure consistently high service level and minimised waste
• Work closely with the Customer Service Team for order processing and follow up
• Be a consultative point of contact for our customers on the use of our products within finished goods applications aligned to market trends and competitor activity
• Manage all elements of customer pricing, including price changes and renegotiating prices
• Ensure shared accountability for product within the full supply chain where relevant both internal and external
• Monitor results on a monthly basis and implement corrective action to ensure achievement of budgeted targets
• Project leadership for critical business activities (NPD, EPD) directing relevant R&D colleagues, ensuring proactive management and collaboration with the relevant Business Units (BU) at group
• Timely and accurate use of day-to-day internal systems such as CRM, Power BI, IBP Forecasting

This list is not exhaustive, and you may be required to undertake additional duties as requested by your Manager .

• Minimum 3 years commercial experience managing customer portfolios
• Willing to travel across the North of England and within the Puratos Group
• Ability to identify new customer opportunities and convert these into business wins
• Must have knowledge of forecasting (S&OP), demand planning, budget setting, margin management, customer relationship tools
• Proficient in Microsoft Office applications
• Ability to ‘get under the skin’ of accounts – fully understand customer needs and their future direction
• Proven team player, able to work collaboratively at all levels and builds partnerships with cross-functional teams and customers
• Excellent interpersonal and influencing skills at all levels of the organization
• Comfortable with executing pre-determined strategy
• Excellent organisational, planning, prioritisation, influence, presentation, and follow-up skills
• Self-motivated and must be persuasive in…