Buckingham​/Winslow Library Resources Officer

Buckingham/Winslow Library Resources Officer

Location:

Buckinghamshire

Salary: £26,994 - £28,253 per annum based on full-time hours (salary will be pro‑rata for part-time hours)

Hours: 17.25 hours per week

We are looking for somebody passionate about libraries and the role they can play in transforming the lives of children, young people and families, and who is keen to promote wellbeing in the community by combating loneliness and social exclusion.

You’ll be experienced in working as part of a team, proactive with your workload and able to support colleagues in the absence of the Area Supervisor.

If you’re brilliant at helping customers with enquiries, skilled at promoting and facilitating access to digital services, enthusiastic about developing the library as a community hub and passionate about supporting and delivering community events, then we want to hear from you.

You should also have experience in supervising and supporting staff or volunteers in delivering professional and knowledgeable customer service to residents and visitors.

This is a customer‑facing role that requires you to be present at a specific site location each day. You’ll work in a team with shared goals and ambitions, focusing on customer service and building partnerships with local organisations and community groups. We’re always exploring ways to enhance our offer and looking for someone who can share ideas, highlight creative solutions and has a keen interest in delivering the key priorities for the library service.

This role involves working as part of a library group across multiple sites, so applicants must be willing and able to work at multiple locations. Buckingham Library and Winslow Community Library will be the two main locations, with additional travel to libraries across Buckinghamshire.

Part‑time, 17.25 hours a week. Working pattern:

• Mondays – X
• Tuesdays 1 – 5pm
• Thursdays 1 – 5pm
• Fridays 10 – 2pm
• Alternate Saturdays 10 – 1pm (one week on, one week off)
• Sundays – X

As part of this role, you will:

• Directly deliver library services to customers and resolve complex enquiries escalated by volunteers, e.g. by signposting to council services at the library’s Council Access Point role.
• Be responsible for opening and closing the library, ensuring the building is in good order and carrying out regular health and safety checks.
• Work with service colleagues to maintain a diary of planned activities and partner events, developing the library as a community hub, particularly around cultural participation and health and wellbeing.
• Be proactive in marketing and monitoring the use of Library Flex, including training customers in the use of the technology and delivering site‑specific induction sessions.
• Support delivery of the library service, resolve complex customer enquiries, maintain stock and supervise a group of volunteers including trustees and friends groups.

You are passionate about libraries, transforming the lives of children, young people and families, and promoting community wellbeing by combating loneliness and social exclusion.

You have experience working as part of a team, are proactive with your workload and can support colleagues in the absence of the Area Supervisor.

You excel at helping customers with enquiries, promoting and facilitating access to digital services, and are enthusiastic about developing the library as a community hub. You have experience supervising staff or volunteers to deliver professional and knowledgeable customer service to residents and visitors.

Proposed interview date:
Wednesday 25 th February

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

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