Claims Trainer

General Summary

The Claims Trainer is tasked with developing, facilitating, and assessing training initiatives for claims associates to promote consistency, accuracy, and efficiency in claims processing. Responsibilities include supporting onboarding processes, continuous education, training on system updates, and compliance programs, while working closely with subject matter experts and leadership to identify training requirements and enhance overall performance.

• Design and deliver training programs for new hires and existing associates on claims systems, procedures, policies, and best practices.
• Facilitate classroom, virtual, one-on-one sessions and on-the-job training.
• Develop training materials including manuals, job aids, e-learning modules, and presentations.
• Conduct training needs assessments in collaboration with claims leadership.
• Create and maintain a structured curriculum aligned with regulatory requirements, company standards, and adult learning principles and instructional design models.
• Monitor trainee progress and provide feedback and coaching to improve performance.
• Partner with managers to address performance gaps through targeted training.
• Train associates on updates to claims systems, workflows, and regulatory changes.
• Provide regular reports to management on training effectiveness and outcomes.
• Assist other departments with training initiatives as needed (e.g., underwriting, customer service).
• Participate in cross‑functional projects related to claims operations.
• Coordinate logistics for training events, workshops, and conferences.
• Attend industry seminars and training to stay current on claims trends and instructional techniques.
• Work with claims operations leadership on system enhancements.
• Perform other duties assigned, including claims handling to assist in overflow during times of need.

• Normal office working conditions.
• Sitting for extended periods of time.
• Extended computer usage with potential eye strain and fatigue.
• Stress associated with meeting deadlines.

• Strong verbal and written communication skills.
• Strong presentation and facilitation skills.
• Strong organizational and detail-oriented skills.
• Ability to assess training needs, analyze performance gaps and develop solutions.
• An active listener who understands learner needs and organizational goals.
• Proficiency in claims systems and Microsoft Office applications.
• Ability to apply instructional design and adult learning principles.
• Skilled in creating engaging content.
• Ability to manage multiple projects and adapt to changing priorities.
• Exceptional customer service skills.

Bachelor’s degree preferred but equivalent experience considered.

Three or more years in claims handling or training in a Property and Casualty insurance environment.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Education and Training. Industry: Insurance.