Billing Service Specialist

Billing Service Specialist

The Billing Service Specialist supports policyholders and agents through all aspects of the billing cycle.

• Supports onboarding of new Billing Service Center associates and cross-training initiatives as requested.
• Supports policyholders and agents through all aspects of the billing cycle with outstanding customer service and collaboration with other departments. This includes, but is not limited to:
  • Answering calls, chats, and email communications with policyholders and/or agents.
  • Processing payments.
  • Initiating billing and/or payment changes.
  • Researching billing discrepancies.
• Identifies and recommends changes in support of policyholder and/or agent feedback and general continuous improvement. Works closely with I.T. to implement and test solutions.
• Actively participates in the rollout of new products, states, and changes to company policies and procedures that impact policyholders and agents as requested.
• Researches, compiles, and/or develops work for corporate and departmental objectives and projects as requested or required.
• Performs other duties as assigned.

• Ability to work under tight deadlines.
• Sitting for extended periods of time.
• Extended computer usage.
• Occasional work-related stress.
• Occasional travel to conferences and offsite meetings.

• Strong technical, analytical, and cognitive skills for interpreting underwriting and billing guidelines.
• Exceptional interpersonal skills for collaborating with and supporting other associates, agents, insured, peers, and numerous outside contacts.
• Exceptional oral and written communication skills especially when relating to policyholders and agents.
• Ability to operate various office equipment:
  • Computer
  • Printer/scanner
  • Phone equipment
• Working knowledge of Microsoft applications, specifically Excel, Teams and Word.
• Strong organizational skills.

• High school diploma or equivalent, college degree a plus.
• One year of previous experience working in an office environment.
• Insurance industry knowledge a plus.

• Limited supervision.
• The nature of the work is such that it is performed to a large extent on one’s own responsibility after assignment, with some choice of method.
• Occasionally develops own methods.

• None.

Entry level

Full-time

Other

Insurance

Mansfield, OH