Parks Office Manager

JOB SUMMARY

The Parks and Recreation Office Manager provides administrative, clerical, and customer service support to the Parks & Recreation Department. This position serves as the primary administrative support role for departmental leadership and operational staff, assisting with records management, purchasing documentation, timekeeping coordination, customer inquiries, and internal administrative processes. The Parks and Recreation Office Manager supports the effective delivery of parks, programs, facilities, and events by ensuring accurate documentation, organized workflows, and responsive communication across the department.

• Provides administrative support to the Parks & Recreation Director, Parks Manager, Recreation Program Coordinator, Parks Superintendent, and operational staff.
• Serves as a point of contact for residents, vendors, contractors, and internal staff regarding departmental programs, facilities, and general inquiries.
• Maintains departmental records, files, databases, and documentation related to parks operations, programs, facilities, and events.
• Supports program registration, facility reservations and refunds, permits, and related administrative documentation in coordination with departmental leadership.
• Processes and tracks purchasing documentation, invoices, requisitions, and procurement-related records in accordance with City policies and procedures.
• Provides administrative support related to employee timekeeping, scheduling records, and assists with ancillary documentation for departmental staff.
• Processes operational requests in coordination with the Parks Superintendent and field staff.
• Assists with internal and external communication, including website updates, program notices, announcements, and seasonal publications in coordination with the Recreation Program Coordinator and Community Relations & Destination Services department.
• Prepares correspondence, reports, forms, agendas, and internal communications for departmental leadership and staff.
• Supports onboarding documentation and administrative processes for new Parks & Recreation employees.
• Assists with administrative coordination for departmental programs, special events, trainings, and community activities.
• Coordinates administrative scheduling, documentation, and meeting support for departmental leadership as needed.
• Assists Director in preparing board/commission agendas and supporting documentation in accordance with the Texas Open Meetings Act and City policy.
• Maintains confidentiality of sensitive personnel, financial, contractual, and operational information.
• Performs related duties as assigned to support departmental operations.

• High school diploma or GED.
• Three (3) years of administrative, clerical, customer service, or office support experience.

• Knowledge of general office procedures, recordkeeping, and administrative practices.
• Skill in providing professional and courteous customer service.
• Skill in maintaining accurate records and organized documentation.
• Ability to communicate effectively, both verbally and in writing.
• Ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidentiality and exercise discretion.
• Ability to work independently and collaboratively with departmental leadership and field staff.
• Ability to use standard office equipment and computer applications.

The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and the following physical abilities: fingering, hearing, mental acuity, reaching, repetitive motion, speaking, talking, and visual acuity.

The work is typically performed in a dynamic environment that requires sensitivity to changing goals, priorities, and needs.