Access Services Representative - Mon - Fri

Access Services Representative 2 - Mon - Fri - 12:30pm to 9pm

Join Baylor Scott & White Health as an Access Services Representative
2. This full‑time, entry‑level position requires 12:30 pm–9 pm, Monday through Friday.

Baylor Scott & White Health is the largest not‑for‑profit healthcare system in Texas, promoting the well‑being of individuals, families, and communities.

The Access Services Representative 2 collects accurate demographics and insurance information to register patients, verifies insurance benefits and patient financial responsibilities, cross‑trains across areas, and serves as a mentor or trainer for peers.

• Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, pre‑certification, and billing.
• Know patient flow processes in each area.
• Identify process improvement opportunities that promote team concepts with co‑workers while improving revenue cycle functions and patient experience.
• Interact regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verify patient eligibility for insurance coverage, calculate and collect patient liability, and enforce collection policies.
• Establish patient liability, advise patient of deposit requirements, and negotiate payment arrangements.
• May be responsible for cashiering duties following established policies.
• Assist patients to nursing units by providing directions, escort or medical mobility assistance.
• Adhere to compliance for order validation, cash policy, payor, and patient safety requirements when identifying patients.
• Conduct formal training and serve as a resource to others.
• Proactively accept new responsibilities and perform revenue cycle duties at multiple locations as assigned.

• Minimum 2 years of healthcare or customer service experience, or education equivalency.
• Strong listening, interpersonal and communication skills, and professional telephone etiquette.
• Maintain professionalism in stressful and emotional environments.
• High empathy and ability to communicate with patients/families during trauma.
• Manage multiple priorities effectively and in an organized manner.
• Excellent data entry and numeric skills; basic computer and Microsoft Office proficiency.

• High school diploma or GED equivalent.
• 2 years of experience.

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

Entry level

Full‑time

Other

Hospitals and Health Care