Master Technician

Works with other installers and independently, in the completion of installs and service calls. Responsible for timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance.

• Requires excellent communication skills
• Self-motivated, task-driven, and able to apply “best practices” theory
• Excellent problem-solving skills
• Ability to create and execute in the field solutions
• Ability to use hand and power tools

Develop and maintain proficiency in the following areas:

• Complete complex audio/video installs, setup, and calibration
• Control system design (control/lighting/shading) and Theater room installation
• Advanced troubleshooting of simple and complex systems
• Advanced networking/data system design, installation, and setup
• Complete programming of advanced systems (Control Brand)
• Complete (Brand) training (lighting/shading)
• Support of legacy and/or third-party products and systems
• Complete understanding of multi-room systems and setup
• Advanced understanding of security system programming and design
• Advanced understanding of Bose single room and multi-room solutions
• CEDIA ESTIII and Control4 Tech 2 certifications
• Completion of  Academy
• Completion of Pro Source University within the first year of employment

• Strong verbal and written communication skills
• Highly detailed, organized, and multitask driven
• Ability to work on rotating “on-call” service schedule
• Proficient in all Senior level qualifications
• Assist in training and evaluation of up to Senior level technicians
• Excellent skills with desktop and mobile computing
• Clean driving record and background check (required for DCJS certification)
• Minimum of 3 years of field experience

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be constructed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.