Partner Success Manager, Digital Partnerships

Partner Success Manager, Digital Partnerships

Ria opens ways for a better everyday life. With presence in nearly 200 countries and territories, and more than 600,000 locations worldwide, we’re committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect.

We’re Ria Money Transfer. A subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT), Ria is a leading expert in cross-border payments that delivers innovative financial services, including fast, secure, and affordable global money transfers. With the world’s largest cross-border real‑time money movement network, Ria moves money where it matters. Bridging the gap between digital and physical spaces, Ria’s omnichannel products and services provide unprecedented consumer choice, including real‑time payments, mobile wallets, currency exchange, home delivery, and cardless ATM payouts.

Ria’s global infrastructure, powered by the Dandelion real‑time, cross‑border payments network, facilitates financial access to customers, agents and partners alike, by creating new market opportunities and promoting economic growth around the world.

As Partner Success Manager, you will be part of the Digital Partnerships team, working with our existing and future platform partners to onboard, activate and grow partnership engagement and help them leverage our infrastructure to offer their customers the best international Money Transfer service solutions. Reporting directly to the Partner Success Director, this role will be responsible for providing support to partners, from handoff from Business Development through onboarding to growth, all while creating and maintaining strong relationships with partners.

You will be collaborating with internal teams, such as product management, engineering, compliance, legal, delivery, and business development to make sure operations go smoothly. We are seeking a dynamic and experienced Partner Success Manager to manage and grow some of our most important digital partnerships, including Fintech, Credit Unions, Telcos, EWA / Payroll Providers, BaaS companies, Challenger banks and Big Tech, among others.

The role requires good organizational skills, attention to detail and the ability to resolve complex issues in a fast‑paced and dynamic work environment.

• Support the onboarding for new partners, working closely with all the internal teams involved to ensure a smooth process.
• Ensure a smooth handoff from Business Development and become the subject‑matter expert for our project and implementation teams.
• Support and collaborate closely with Project Management to ensure partner launch readiness.
• Provide excellent customer service and support, addressing any issues or concerns partners may have in a timely, professional manner.
• Partner across the organization to resolve technical issues and other challenges, ensuring business continuity.
• Review and analyze partner performance data to identify opportunities for improvement.
• Ensure comprehensive and accurate documentation of all processes, decisions, and deliverables, maintaining records in an organized manner.
• Establish, nurture and grow relationships, including leading partner meetings and calls.

• Proven experience in partner management, account management, or customer success within the payment/fintech space.
• Good understanding of the fintech landscape, including partner integration models (hosted/embedded/APIs).
• Excellent organizational skills, with the ability to manage multiple projects simultaneously, ensuring timely delivery and high‑quality outcomes.
• Strong facilitation and communication skills with the ability to lead partner meetings and calls, present strategic updates, and foster productive discussions.
• Advanced proficiency in Office 365 applications (such as Word, Excel, PowerPoint, Teams, and Power BI), as well as virtual collaboration and presentation platforms and tools.
• Strong attention to detail to track initiatives, projects, and deliverables.
• Proven track record of building and maintaining strong relationships with a…