Receptionist, Administrative​/Clerical

• Answer all phone callspleasantlyand direct as needed
• Answer all questions patiently and politely
• Check voicemail daily, return phone calls within 24 hours of message, relay messages left on VM to appropriate people
• IF VM is inquiring about services- fill outa newintake form with allinformationavailable from VM

• Answers phone calls in a kind,knowledgeable and diligent manner
• Gather allinformationneeded for new patient referrals
• Fill out thedigitalintake formin its entirety
• Immediately send a messagein theINTAKESTEAMS to let the Head of Department know aboutnewintake
• Get insuranceinforegardlessof inor out of network status.
• Send the family the “Welcome “Docu Sign/Email”

• Add to “Intake referrals by month”
• LOMN Responsibility
• Manage the waiting area
• Charting for new Clients
• Conversing with several departments and therapists

Check Web Contact Email Daily:
Start your day by checking the designated email inbox where web contact inquiries are received. Make sure to do this regularly to stay on top of new inquiries.

• Respond to Web Contact Inquiries

• Check in all clients upon arrival
• Alert therapist that their client arrives via teams

• Assists with filingall paperwork as necessary
• Assists with filing charts when necessary

• Copy and stuff hard copies of the intake paperwork packet as needed.