Business Partner - Hybrid CHI

Overview

Position Overview Reporting to the VP of Revenue Operations with dotted-line reporting to functional leaders (CRO, CMO, or COO), the Business Partner acts as a strategic advisor embedded within a specific go-to-market function. This role ensures consistent enablement standards, process adherence, and cross-functional alignment while directly supporting departmental objectives and leadership priorities. The Business Partner bridges Rev Ops capabilities (systems, process, data, and reporting) with functional needs, translating strategic goals into operational execution.

This role combines business analysis, change management, training, and data-driven performance optimization to drive departmental success and revenue growth. The ideal candidate demonstrates strong business acumen, analytical capabilities, stakeholder management skills, and the ability to influence without direct authority across multiple organizational levels.

• Strategic Advisory & Business Analysis:
  Partner with functional leaders to understand departmental objectives, challenges, and strategic priorities; translate business requirements into systems, process, and data solutions in collaboration with Rev Ops teams; identify opportunities for process improvement, automation, and operational efficiency gains; conduct business requirements gathering for new tools, features, and workflow enhancements; develop business cases and ROI analyses for proposed initiatives and system investments.
• Enablement & Change Management:
  Design and deliver training programs for new hires, system rollouts, and process changes; create onboarding materials, playbooks, and standard operating procedures; lead change management initiatives to drive adoption of new tools, workflows, and best practices; track adoption metrics and engagement levels to ensure successful implementation; serve as the primary point of contact for functional teams on Rev Ops systems and processes.
• Performance Analytics & Insights:
  Create functional dashboards and operational trend reports tailored to departmental KPIs; identify performance gaps through data analysis and recommend actions to improve metrics; conduct root cause analysis on underperforming areas and develop corrective action plans; present insights, trends, and action plans to functional leaders in regular business reviews; monitor leading and lagging indicators to proactively flag risks and opportunities.
• Cross-Functional Collaboration:
  
  Work with Rev Ops Ecosystem team (Salesforce System Lead, Marketing & Operations System Lead) to ensure systems support functional needs; collaborate with Business Intelligence team to develop reporting requirements and validate data accuracy; partner with other Business Partners (Sales, Marketing, Operations) to ensure cross-functional alignment and share best practices; coordinate with Deal Desk, Proposal (RFP) Team, and Data Manager to optimize end-to-end revenue processes.
• Process Optimization & Governance:
  Document and maintain process workflows, system configurations, and business rules; ensure adherence to established processes and escalate exceptions; identify bottlenecks and friction points in operational workflows and drive resolution; support data governance initiatives by ensuring data quality and consistency within functional systems; maintain system hygiene through regular audits and cleanup activities.

• 3-5 years of experience in business operations, sales/marketing operations, business analysis, or similar role within a SaaS or technology environment.
• Strong understanding of go-to-market functions and revenue operations principles.
• Demonstrated experience with CRM systems (Salesforce preferred) and marketing automation platforms.
• Proven ability to translate business requirements into system configurations and process workflows.
• Experience developing training materials, facilitating workshops, and leading change management initiatives.
• Strong analytical skills with ability to extract insights from data and make actionable recommendations.
• Excellent communication and presentation skills with ability to influence…