Customer Development Manager

Overview

What We Do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Customer Development Manager

Reports To:

Walgreens Director, Customer Development

Location:

North America, United States, Illinois, Buffalo Grove

Work Location:

Hybrid

The Customer Development Manager is accountable to execute strategies and develop tactics that align with customer strategies to deliver shipment forecast, consumption, and share goals. The manager collaborates with both internal and external partners to devise mutually profitable business plans that can be feasibly executed. The manager develops and maintains relationships at the customer level to drive growth through key category platforms and initiatives.

The manager is responsible for new item execution including speed to market targets, shipment forecast and consumption goals within assigned area. The manager manages trade funds within budget and analyzes promotional spending to maximize ROI. The manager participates in special projects as assigned.

• Implements 4P's (product, placement, promotion and pricing) business tactics that align with brand strategies and meet customer needs.
• Manages trade budget for assigned area including Lynx, returns, displays and other promotional efforts.
• Achieves forecast accuracy by working with CPFR partners.
• Troubleshoots orders, provides status to customers, and seek to resolve all logistical issues and challenges.
• Collaborates with finance, supply chain, brand and sales strategy trade customization to align efforts and tactics with customer(s).
• Acts in the role of primary point of contact for a category or categories with the customer and meets frequently with buyers to discuss tactical matters such as progress to goals, promotional initiatives, issues and competitive threats.
• Executes new product launches and provides promotional materials appropriate for assigned customer(s).
• Conducts analysis to assess effectiveness of promotional activities and strategies.
• Monitors key metrics to measure progress to goals.
• Utilizes syndicated and customer data to incorporate into sales plans.
• Tailors customer- and product group-specific sales presentations to gain support for recommendations.
• Participates in regular meetings with additional key customer decision-makers such as Sr. Buyers and Customer Business Analysts.
• Complies with company policy and procedures at all times.

• A bachelor’s degree is required.
• A minimum of 8 years business experience, with at least 5 years in a consumer package goods environment in sales, sales analytics, category management, shopper marketing/insights, or related field.
• Ability to prioritize and effectively lead multiple projects/initiatives.
• Ability to interpret and communicate sophisticated business data.
• Ability to handle conflict and negotiate successfully.
• Strong interpersonal skills and ability to build relationships.
• Strong digital literacy, including MS Office Suite applications, sales database, and web applications.

• Prior sales experience is preferred
• Experience working with IRI/Nielsen preferred
• Experience working on a platinum customer or national account preferred
• Strong analytical background, and/or category management experience preferred.

Annual base salary for new hires in this position ranges: $ - $

This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More
• Learning & Development Opportunities
• Kenvuer Impact Networks
• This list could vary based on location/region
• Note:
  
  Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.